Associate Patient Care Coordinator

Explore opportunities at Optum Behavioral Care. We’re revolutionizing behavioral health care delivery for individuals, clinicians and the entire health care system. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be – helping patients access and navigate care anytime and anywhere. We’re connecting care to create a seamless health journey for patients across care settings. Join our team, it’s your chance to improve the lives of millions while Caring. Connecting. Growing together. 

As an Associate Patient Care Coordinator at MedPsych Systems (part of Optum Behavioral Care), you will be responsible for providing support to patients and clinical staff. The Associate Patient Care Coordinator will support providers with the check in and check out process for patients, register new patients, prepare paperwork and review for accuracy, verify completion of consent and insurance eligibility, process time of service collections, handle existing patient communications, manage internal referrals, and ensure work locations are presentable and welcoming. 

Location: 5500 Bee Ridge Rd. Sarasota, FL. Travel will be required to Venice, Bradenton, Lakewood Ranch, and other Sarasota locations for marketing efforts and other business needs. 

Schedule: Monday-Friday, 8am-5pm EST. 

Primary Responsibilities:

• Warmly welcome patients upon arrival and manage check-in processes while maintaining appropriate waiting times
• Perform check-in and check-out procedures, including verifying patient demographics and insurance, obtaining necessary pre-authorizations or precertification’s, and collecting required documentation
• Accurately collect and process co-payments, co-insurance, and deductibles; issue receipts and maintain financial records
• Answer incoming calls, schedule appointments, redirect calls as needed, respond to inquiries, and take detailed messages
• Ensure all patient correspondence is properly scanned, filed, and documented; process medical records requests in compliance with privacy regulations and maintain accurate logs
• Support outreach efforts by building and maintaining partnerships with local organizations, schools, and healthcare providers
• Uphold brand consistency across all communications while demonstrating sensitivity to mental health topics and patient confidentiality
• Foster positive and professional relationships with patients, colleagues, and the public to support a welcoming and inclusive environment
• Travel to other clinics to support marketing and outreach efforts
• Assist with building and creating a referral program 
• Perform additional administrative duties and support tasks as assigned by supervisors

What are the reasons to consider working for UnitedHealth Group?  Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher) 
• 3+ years of customer service experience 
• 1+ years of experience in marketing or related role
• Willing and able to travel to other FL locations with mileage reimbursement
• Access to reliable transportation 

Preferred Qualifications:

• 3+ years of experience with medical office processes
• EMR (Athena) experience 
• Behavioral health experience 
• Beginner level of proficiency with Microsoft Excel, Word, Outlook, and PowerPoint 
• Strong written and communication skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

 

 

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