Client Performance Operations Associate – Remote

For those who want to invent the future of health care, here’s your opportunity. We’re going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. 

Position in this function provides support across the Care Transitions client portfolio through development and distribution of analytical presentations and strategic deep-dive reports that deliver insights to both Care Transitions operators and clients. Partners strategically with market leadership and cross-functional teams to inform business decisions with data and improve performance.  This is a collaborative, individual-contributor role requiring healthcare experience, critical thinking skills, independence, leadership, strategic mindset, attention to detail, and an ability to multi-task in a fast-paced environment. This is a highly adaptable role that distills complex datasets into easy to understand visuals to accelerate and drive client experience and growth. 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Partner with Market Leaders to develop and execute key internal/external strategic initiatives that drive incremental Operational Improvements to performance across clients and markets, including but not limited to: Key Performance Indicator Analysis, Consistent Client Reporting, Quality Objectives, Staffing, Partnership Opportunities, and other strategic Initiatives
• Support conversation in client-facing presentations, interfacing directly with external stakeholders
• Supports ad hoc analysis and special projects geared toward driving performance, scalability and problem-solving operational issues
• Assist in the development and training of Market Operations Analysts 
• Serve as business lead designing, enhancing and automating reporting tools to deliver insights and actionable analysis to Market Leaders 
• Develop relationships and lead collaboration efforts with key Client Performance stakeholders, including Analytics, Finance, Accounts Management, Clinical, Network, and Business Development teams to coordinate development of comprehensive client service offering
• Assist in the development and training/rollout of new reporting/dashboards 
• Utilize Client Performance data resources to create actionable plans for achieving client performance targets 
• Develop relationships with key client stakeholders to coordinate development of reporting and analytics offering 
• Prepare internal performance reports for executive review 
• Perform other duties and responsibilities as required, assigned, or requested 

This is a complex, fast-paced, matrixed environment with a lot of moving parts. The challenge is in developing, enhancing and maintaining operational information and models. You’ll be expected to interpret and analyze large amounts of data from multiple sources and use it to tell a meaningful story. 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 4+ years of experience working in cross-functional roles such as Clinical Operations, Consulting, Analytics, Quality Assurance, or comparable roles with health care industry experience 
• Proven experience partnering with leadership in analyzing and interpreting large sets of data to tell a succinct, meaningful and actionable story using data visualization or other techniques  
• Knowledge of value-based care models and Medicare Advantage health plan dynamics 
• Intermediate to advanced level proficiency in MS Office Suite programs, particularly Excel and PowerPoint 
• Proven ability to work on multiple projects simultaneously with minimal supervision while expecting and anticipating uncertainty and/or ambiguity in the work 

Preferred Qualifications:

• Experience creating executive-level presentations and using data to tell a story 
• Experience navigating and utilizing the clinical platform nH Coordinate 
• Thorough understanding of IRF, LTAC, SNF, and HH criteria as well as the continuum of members through post-acute care 
• Proven excellent written and oral communication skills and experience in presenting to varied audiences including senior level leadership 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $71,200 to $127,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.