Supervisor, Clinic Operations

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

 

Optum’s Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience. From California to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions.

 

Responsible for supervising clinic team, overseeing the daily operations of the clinic, and providing direction, leadership and guidance to staff.  Collaborates with other site leaders, providers, regional partners, and support functions to execute plans and achieve site goals. 

 

Primary Responsibilities:

• Coordinates resources, supervises teams, and is accountable for day-to-day clinic operations
• Leads clinic team including medical receptionists, medical assistants, and/or LVNs
• Collaborates with clinicians and ancillary leaders to coordinate and deliver quality care 
• Ensures resolution of patient concerns or operational challenges using defined processes, expertise and judgment, and escalates as appropriate
• Monitors performance and utilizes data to deliver results on key metrics such as access, quality, practice efficiency, and budget
• Regularly conducts care walks to ensure consistent execution of standard work and provides coaching and retraining when necessary
• Supports an engaged and productive site/team culture through routine communications including daily huddles, 1 on 1s, and staff meetings
• Responsible for recruitment, onboarding, and development of team
• Ensures adherence with organizational and regulatory policies by following established procedures, defined business plan, and consulting respective support functions as needed
• Lead/participate on short term special projects as assigned
• May support multiple locations
• Other duties as assigned 

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma, G.E.D. or equivalent
• 2+ years of experience in a leadership role
• Proficiency in Microsoft office applications (Word, Excel)

 

Preferred Qualifications: 

• 4+ years of experience in a healthcare setting
• Managed care and/or ambulatory care experience
• Experience leading projects or team
• Resilient and adaptive to changing environments
• Demonstrates an innovative and continuous improvement mindset

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $58,800 to $105,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.