Senior Technical Project Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• All Vendor Managers must ensure centralized intake processes are followed and keep assigned work up to date
• Support businesses with Request for Proposal (RFP) and Request for Information (RFI) processes leveraging UHG Enterprise Procurement processes, practices and teams. Accountable for oversight of process and all communication/reporting for assigned vendors and tasks.   This includes ensuring:
  • Usage of UHG preferred vendors/strategic vendors
  • Adherence to OI vendor PADU, standards, preferred partners etc.
• Accountable for oversight, coordination, and reporting for any new vendor contracts, renewals, and/or terminations within assigned commodity(ies). This includes:
  • Ensure all Standard Operating Procedures and approvals are in place before submitting requests (ex: Mercury Requests) to Enterprise Procurement
  • Submission of Mercury Requests to Enterprise Procurement in compliance with enterprise standards and policies and procedures
• Accountable for the oversight of the Mercury request until it is closed/completed.  This includes:
  • Any coordination or facilitation between OI and supporting/partner teams, ensuring all OI and UHG Delegation of Authority (DOA) and approval processes are followed
  • Accountable for ensuring all identified processes and activities required for that Vendor/Engagement (ex: legal, risk management, compliance etc.) are completed
  • Ensuring transparency into process including any issues or risks across all stakeholders
  • Support Enterprise Procurement and Business in any contract negotiations as needed
• Evaluate and report both on Vendor and UHG/Optum Performance to defined contractual terms such as Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
• Enablement of vendor data needs for business operational reporting
  • Note: VMO is not accountable for business operations reporting defined as how vendors enable business as an extension of their operation- but vendor management helps facilitate to obtain and operationalize the data required from the vendor on behalf of OI and Operations
• Leverage and support any UHG or Optum or Optum Insight vendor performance management programs
• Support any internal or governance needs around vendor performance for assigned vendors
• OI Vendor Management needs to have a basic understanding of the financial terms of the contracts associated with the vendors they support. Though not responsible for accounts payable or vendor strategy decisions, Vendor Management serves as a “gatekeeper” and financial steward.  As such Vendor Managers need to:
  • Understand historic spend data for their assigned vendors as well as anticipated yearly spend and performance against that spend. Report any anomalies or issues to VMO management, 
• Expense Analytics (Finance), Business and Operations Partners
  • Provide data reporting for assigned commodities and vendors for OI and in support of any OI governance reporting
  • Identify opportunities for spend reduction
  • Support Accounts Payable processes as needed
• Keep track of all issues, risks, decisions around assigned commodities, vendors and tasks. Includes ensuring transparency/information sharing with appropriate stakeholders, business partners and management
• Maintain good working relationships across matrixed partners including Enterprise Procurement, Information Security, Legal, Compliance, Supplier Risk Management, Finance, Enterprise
• Reporting, internal clients, and vendors
• Enable and support all required UHG, Optum, OI, and OI Vendor Management Office reporting including all governance enablement such as:
  • Vendor Dashboard Reporting
  • Intake and Work In-Flight Reporting
  • Contract Renewal/Term Reporting
  • Financial Reporting
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Graduate degree or equivalent experience in Information Technology, Business Administration, Supply Management, or related field
• 3+ years of Sourcing and Procurement experience and/or business operations experience.
• Proficiency with MS Office

Preferred Qualifications:

• Experience managing information technology, business process outsourcing, staffing/talent sourcing vendors
• Experience managing vendors in any of the following businesses: Payment Integrity, Clinical Solutions, Call Center, Print/Mail, Revenue Cycle Management, Claims/Coding, HEDIS, Payment and Collections, Clearinghouse services, IT
• Experience managing highly complex programs
• Experience with Ariba
• Working knowledge of end-to-end print related sourcing and procurement activities
• Proven ability to root case and drive issue resolution
• Proven excellent written and verbal communication skills
• Demonstrated ability to lead change and implement programs and technology
• Proven ability to develop and drive strategy while maintaining a solid working knowledge of supporting tactical activities

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

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