Senior Business Analyst, Population Health

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

 

Optum Health California is a premier healthcare delivery organization committed to improving patient outcomes, healthcare affordability, and the overall care experience. As part of UnitedHealth Group, we leverage data-driven strategies, innovative care models, and clinical expertise to optimize healthcare delivery and quality.

 

The Sr. Business Analyst will play a pivotal role in supporting Population Health rollouts and Epic EHR implementations across multiple care delivery organizations and clinical sites. This role combines strategic business analysis with hands on technical expertise, acting as a bridge between Population Health, regional teams, and IT teams. The analyst will lead efforts in data integration, workflow optimization, and advanced analytics, ensuring seamless data exchange and actionable insights across platforms such as Epic EHR and Cozeva. Key responsibilities include managing bi-directional data flows, developing SQL based queries and dashboards, and driving data governance initiatives to improve clinical quality and patient outcomes.

 

Primary Responsibilities:

• Serve as the liaison between Population Health and the regional clinical teams/clinic coordinators for EPIC EHR related workflows and work queues within the CRM tool including but not limited to escalating data related issues, sharing best practices and optimizing clinic workflows
• Translate population health and clinical quality requirements into Epic workflows, documentation templates and reporting structures
• Partner with regional operations and clinical informatics teams to ensure consistent implementation and adoption
• Assist with user acceptance testing (UAT), training preparation, communications, and go-live support across regions and clinic sites
• Facilitate regular communications and working sessions to gather requirements, share updates, and coordinate deployment activities
• Design and execute SQL queries to extract, transform, and analyze data from Epic EHR, Cozeva, and other data sources to support reporting and decision making
• Develop and maintain interactive dashboards and reports using tools such as Tableau, Power BI, and Excel, enabling stakeholders to monitor performance metrics, quality measures, and operational KPIs
• Collaborate with data engineering and IT teams to support ETL processes and data pipeline monitoring for bi-directional data flows between Epic and Cozeva
• Ensure feedback loops are in place in inform both EHR and quality platform improvements
• Participate in data governance initiatives, focusing on data quality, integrity and stewardship across systems
• Support quality measure validation, gap analysis, metric tracking across population health programs including risk adjustment and Quality Improvement (i.e., STAR/HEDIS)
• Develop and maintain documentation around business rules, data flow diagrams, data lineage and reporting requirements
• Support data integration efforts and the end-to-end data flow between Cozeva and the Epic EHR platform to ensure the timely flow of bi-directional data feeds to impact quality metrics
• Escalate any issues to leadership as it relates to data discrepancies as part of the data governance and tracking process
• Monitor data feeds and dashboards including but not limited to pharmacy, lab, claims data for data completeness, accuracy and timelines
• Work in collaboration with the CEQ National data governance team to standardize metric definitions, data sources and reporting conventions
• Support end-users with training and documentation related to Cozeva reporting tools and dashboards

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 4+ years of experience in a business analyst, data analyst, or Health IT support role
• Familiarity with clinical workflows and population health concepts
• Proven ability to translate data into actionable insights
• Demonstrated expertise in data analysis and visualization using tools such as:
  • Microsoft Excel (advanced functions, pivot tables, Power Query)
  • SQL (SSMS, data extraction, transformation, report creation, and querying across large datasets)
  • Tableau and/or Power BI (dashboard creation, data storytelling, and performance monitoring)
• Excellent communication and stakeholder engagement skills 

 

Preferred Qualifications: 

• Bachelor’s degree in from a four-year accredited school or higher
• Experience supporting or implementing Epic EHR modules (Healthy Planet, Health maintenance or Smartform) 
• Experience with Cozeva or similar quality measurement platforms 
• Knowledge of quality reporting standards (e.g., HEDIS, STARs, CMS Quality programs 
• Project management or process improvement certification (e.g., PMP, Lean six sigma)

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $71,200 to $127,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.