Community Center Director

For those who want to invent the future of health care, here’s your opportunity. We’re going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.  

This role receives direction operationally from the Vice President of Clinic Operations and will work closely to improve quality, cost and patient service and the financial and operational performance of the organization. It will be the responsibility of this individual to ensure a positive and productive relationship with internal and external business partners as well as patients and providers. 

Primary Responsibilities:

• Develop strategies to implement organizational mission, vision and values that optimize member outcomes and financial performance; facilitates excellent customer service and satisfaction while achieving organization-specific financial goals
• Develops and participates in company-wide policy and procedures to monitor and ensure company and regulatory compliance and consistency
• Develop and implement the strategic plan for Community Centers aimed at supporting financial, clinical, cultural and customer service goals in conjunction with physician leadership
• Develop and monitors key indicators for all aspects of center operations
• Develop and monitors annual Capital budget and the CAR process
• Evaluate proformas and analysis for new business opportunities including the addition of new services or facilities
• Develop plans for employee engagement including provider recruitment / retention, staff development, training, mentoring and performance management
• Develops marketing strategies aimed at retaining and increasing membership, developing new markets, and achieving strategic multi-payer opportunities
• Ensure compliance with federal and state regulations as well as company policies, processes, and procedures
• Interviewing, selection, orientation, development, evaluation, discipline, and competency of the division staff
• Actively participates as the organization’s representative on boards, community, and health-related agencies

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of experience in program management, operations or community program partnership in management positions
• 5+ years of thorough knowledge of recruitment, quality improvement, and people management
• Knowledge of (or ability to learn and apply to job function) state and federal laws, regulations, and compliance issues applicable to operating units
• Knowledge of financial and accounting concepts
• Well-developed knowledge of managed care principles and customer service best practices
• Proficient in Microsoft Office, Excel and Powerpoint
• Ability to travel among multiple assigned Community Centers

Preferred Qualifications:

• Bilingual Spanish/English
• Proven analytical skills
• Demonstrate ability to lead groups successfully coupled with sound interpersonal, excellent oral and communication skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $110,200 to $188,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.