Lead Veteran Services Account Manager

This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full time Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm.

We offer 2-3 weeks of on-the-job training. The hours of the training will be aligned with your schedule.

          

Primary Responsibilities:

• Responsible for the day-to-day lifecycle of Task Orders assigned by the customer, keeping in mind the Key Performance Indicators defined in the PWS.
• Be the first level of support for the Account Management team for resolving issues and brainstorming solutions as to how an issue can be effectively handled.
• Measure Account Management team’s process performance, anticipate and monitor trends for demands on services and develop plans that lead to maximized performance.
• Be the primary source for administrative requirements associated with the Account Management team such as maintaining work instructions, SOP’s, and reporting.
• Define and develop operational processes, with Account Management team, to meet requirements of the customer and participate with departmental managers, supervisors, employees to finalize those processes in each area to meet the needs of the Customer.
• Act as a conduit for information between Leadership and Account Management team.
• Provide regular operational updates and reports to the Operations Manager on the state of order processing and any associated process improvement initiatives.
• Train new and existing Account Management staff.
• Act as the VS Operations Manager representative in their absence.
• Assist in conducting interviews.
• Provide feedback to performance review process for Account Management team.
• Perform duties of Account Manager and Operational Specialist as needed.

            

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• United States Citizenship
• If you are offered this position, you will be required to provide extensive personal information to obtain and maintain a suitability or determination of eligibility for a confidential / Secret or Top-Secret security clearance as a condition of your employment
• 3 years+ of experience serving in an operations and client service capacity
• Experience communicating effectively both verbally and in writing to include presenting plans, processes and methodologies to peers and superiors
• Must be able to work with a diverse group of people/disciplines to accomplish a customer-driven objective
• Exceptional client-service focus with ability to handle multiple priorities and conduct themselves in a professional manner at all times
• Ability to work in a fast-paced environment, flexible and adaptable to changing situations and a strong commitment to teamwork
• Experience using the Microsoft Office Suite
• Experience using Microsoft Excel
• Must be able to travel up to 10% of the time
• Ability to work full time Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm

       

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

                    

Soft Skills:

• Attention to detail, strong problem-solving and time-management skills
• Proven team leadership skills to establish rapport, trust and confidence with internal departments and VS staff

         

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

        

As a requirement of UnitedHealth Group’s contract with the Department of Defense, this position requires U.S. citizenship and proof of favorable adjudication following submission of Department of Defense eQuip Form SF86, (the National Agency Check Legal and Credit or NACLC). Successful completion of the NACLC process is a requirement for continued employment in this role. NACLC processing will be initiated by our TRICARE Security Officer post-offer and can take 3-6 months for a final decision communication from the Department of Defense. Candidates will be allowed to begin employment with UnitedHealth Group in this role based on an interim clearance, and final results will be communicated as they are received. Failure to obtain final NACLC approval will result in termination from this role.

         

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from  $58,800 – $105,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

 

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

 

#RPO