Peer Support Specialist – Multiple Counties, TN

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. 

The Peer Support Specialist supports the work of Community and State at the direction of the Clinical Program Manager. He/She is specifically charged with supporting consumers and families daily, communicating with families and consumers to support their engagement, recruiting family members and consumers to serve on committees and task forces, and maintaining excellent relationships with all consumer- and family-run services and programs. He/She uses their own Recovery Lived Experience and training to assist families and consumers with defining their Recovery goals, and developing the skills and knowledge needed for the consumer’s recovery.

Hours: Monday through Friday from 8:00am to 5:00 pm local time.

Location: Bedford, Cannon, Cheatham, Coffee, Davidson, Dickson, Franklin, Giles, Hickman, Houston, Humphreys, Lawrence, Lewis, Lincoln, Maury, Rhea, Sequatchie, Marshall, Montgomery, Smith, Van Buren, Moore, Perry, Robertson, Warren, White, Rutherford, Stewart, Sumner, Trousdale, Wayne, Williamson, Wilson Counties.

Local travel up to 75% and mileage is reimbursed at current government rate.

If you reside in Tennessee, you will enjoy the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

• Use his/her own Recovery experience and training to assist families and consumers with defining their Recovery goals, and developing the skills and knowledge needed for the consumer’s recovery
• Support the creation and assist with the implementation of a comprehensive Training and Education program with peers, families, Providers, and staff
• Establish and maintain strong collaborative relationships with existing Consumer and Family organizations, so members of those organizations become actively involved with Community and State/Health Plan activities
• Communicate Plan information to consumers and Consumer-operated organizations and with families and family organizations. In addition to communicating, a wide array of other topics including Clinical policies, analysis of data and Program evaluation
• Identify and outreach to community and leaders of ethnic minority groups to identify and develop programs that are both culturally competent and use recovery and resiliency
• As directed, serve as a designated member of Internal subcommittees
• Participate in Community and State \ Health Plan Quality Review processes
• Enable us to communicate effectively with consumers and their families about all aspects of the Mental Healthcare Delivery system as well as their rights and responsibilities
• As requested, provide support to consumer or family members in making needed appointments
• Work with the Clinical Program Managers and the Clinical team to implement intensive, enhanced care coordination when requested, which may include peer support as well as other community-based services designed to stabilize the consumer’s condition, including working with the consumer in the development of a WRAP plan and a Crisis plan
• Be available to provide direct support to consumers being discharged from 24-hour care or to refer them to a support group
• Assist and support consumers and family members with Grievance processes
• Collaborate with Care Managers, Providers, and Community agencies and organizations to facilitate access to and transition between services
• Collaborate with Care Managers, providers, and community agencies and organizations to identify consumers who may benefit from peer support
• Respond to concerns and questions from consumers and families
• Participate in Treatment planning with consumers and families who request that support
• Work with community agencies along with and/or on behalf of consumers and families
• Provide feedback about Treatment planning development based on their interactions with other consumers and families
• Advocate on behalf of the consumers and families
• Provide peer support to consumers and family members at critical points in their treatment process
• Serve as liaison between Community and State Health Plan and those who use services
• Recruit and support consumers, parents, and family members to participate in all phases of the operation of Community and State and the Health Plan, from the Governing Body and Mental Health Advisory Board to Quality Assurance/Performance Improvement (QA/PI) Committees and all other critical initiatives

What are the reasons to consider working for UnitedHealth Group?  Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher) OR 4+ years of case management experience
• Possess active/current Certified Peer Recovery Specialist or Certified Peer Support Specialist certification in the state of Tennessee OR obtain a Certified Peer Recovery Specialist or Certified Peer Support Specialist certification in the state of Tennessee within 12 months of employment
• 1+ years of working knowledge of community resources 
• 1+ years of experience with the Medicaid population 
• 1+ years of experience demonstrating an understanding of the principles of recovery and resiliency and lived experience
• Intermediate level of proficiency with Microsoft Office (Word, Excel, and Outlook) and be able to access multiple web applications
• Access to a designated quiet workspace in your home (separated from non-workspace areas) and can secure Protected Health Information (PHI)
• Ability to travel up to 75% of the time within 100 miles of territory assigned and have reliable transportation, with a current and non-restricted state of Tennessee Driver’s License and State-required insurance

Preferred Qualifications:

• Associates degree (or higher)
• Completion of Stanford Chronic Disease Self-Management Program
• Completion of Whole Health Action Management Training
• Ability to facilitate training events

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. 

    

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

    

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

    

    

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

   

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

   

    

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