Engagement Manager – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

 

Optum combines data, technology, and expertise to power modern health care. The Client Solutions Team drives the adoption and use of Optum’s data assets and technology solutions in the Life Sciences industry.

Optum’s industry-leading data assets include clinically robust Electronic Health Record (EHR) data spanning the care continuum, eligibility-controlled affiliate and non-affiliate insurance claims data, a new class of deterministically linked Integrated EHR and claims data, and linked profile data including socio-economic information and health risk assessments (HRAs). Optum’s data assets enable our clients to enrich their view of the patient and the patient journey through the healthcare system, serving needs across a spectrum of functional areas including real world evidence, health economics and outcomes research, safety and surveillance, epidemiology, and product commercialization.

Optum’s ODDW (Optum’s De-identified Data Workspace) is a closed platform space, and the Engagement Manager will be a SME in assisting our Life Science clients and associated Third Parties in navigating and solutioning requests within the ODDW space.

Our wealth of data and tool solutions, combined with our industry expertise, is uncovering novel insights and driving real world change.

We’re now looking for a dynamic Engagement Manager to support Client Solutions Team, working closely with our clients across the industry.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

 

Primary Responsibilities: 

• Support client relationships: listen, understand, and articulate client needs
• Interface with clients and develop solid client-vendor relationships
• Serve as a subject matter expert for closed environment analytics platforms
• Facilitate strategy and planning sessions with clients to determine how data Optum’s product offerings can be leveraged to answer key business questions and improve operations
• Partner with internal sales team to prioritize opportunities requiring pre-sales analytic efforts
• Develop case studies and business proposals to support business needs
• Partner with analytic teams to accurately define project objectives and determine methods for fulfilling objectives; establish and communicate timelines to all impacted parties, including potential delays
• Communicate and evaluate customer feedback in collaboration with Optum’s product development team to improve and advance products and processes
• Predict emerging customer needs and participate in the development of innovative solutions to meet those needs

 

This Client Solutions Team manages, grows, and develops relationships with research, scientific, and commercial leaders at life sciences companies using Optum’s data assets and technology applications.

The Engagement Manager is expected to support the Associate Director serving as the primary point of contact for a collection of clients. The Engagement Manager should become an expert in the contents and uses of Optum Life Sciences’ data applications. Success in this role requires: (a) the ability to engage and educate clients and prospects about the data products and utilization with the ODDW platform; (b) creativity to identify and frame specific, even novel, responses to the client’s request; (c) comfort working in a matrixed and geographically dispersed organization; and (d) flexibility to navigate organizational change and shifts in responsibilities

The Engagement Manager (EM) must have superior communication skills including presentation development and delivery. EM must have the ability to translate technical explanations into easy-to-understand answers for customers.

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of professional experience, preferably in the life sciences and/or healthcare operations, healthcare technology experience
• 3+ years with experience supporting client engagements or consulting client engagements for internal/external customers.
• 3+ years of experience communicating through multiple mediums to a variety of stakeholders
• 3+ years of analytical and problem-solving experience
• 3+ years of experience utilizing data to make recommendations based on analysis
• Ability to perform occasional travel periodically to conduct training at client sites and attend meetings 

 

 Preferred Qualifications:

• Experience with pharmaceutical and biotech companies
• Experience with statistical data analysis
• Experience in Life Sciences related to respect to delivery/implementation of products and solutions
• Experience in SQL
• Experience with Python, R languages
• Experience with AI/ML modeling, AWS products (SageMaker, EMR, etc) and related packages/libraries
• Experience with NLP modeling
• Knowledge of insurance claims data
• Demonstrated ability to consult with clients on how to effectively use data to achieve business objectives

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.