Capability Manager – Remote

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.  

The Community & Sate Clinical Strategic Capabilities team is seeking a Capability Manager (aka Product Manager) to enhance and transform the care management experience. Our team is dedicated to developing technological capabilities that empower care managers to deliver simplified, personalized, and compassionate care that drives improved health outcomes for our members. By transforming care management with AI-driven tools, data insights, and automation, we enable person-centered clinical models that prioritize impactful interventions, seamless operations, and tailored engagement across digital, telephonic, and in-person channels.

Job description

As a capability manager you will be responsible for developing and enhancing the capabilities that support the care management experience. This role involves collaborating with cross-functional teams to identify capability gaps, drive capability development initiatives, and optimize our capability offerings to deliver maximum value to our markets.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Capability development: Identify and define the capabilities required to achieve the strategic goals of the C&S Clinical Strategic Capabilities portfolio. Develop and implement strategies to build and enhance these capabilities. Ensure capabilities align with overall business objectives and customer/market needs
• Cross-functional collaboration: Work closely with product managers, designers, developers, and other stakeholders to integrate capabilities into strategic roadmaps. Facilitate workshops and meetings to align on capability requirements and development priorities. Collaborate with training and development teams to build competency in new capabilities
• Gap analysis and improvement: Conduct regular capability gap analyses to identify areas for improvement and development. Develop and execute plans to address identified gaps and enhance product capabilities. Continuously monitor and evaluate the effectiveness of implemented capabilities
• Innovation and best practices: Stay current with industry trends, emerging technologies, and best practices in capability development. Introduce innovative solutions and approaches to enhance product capabilities. Promote a culture of continuous learning and improvement within the team
• Stakeholder management: Build and maintain solid relationships with key stakeholders, including business leaders, customers, and partners. Communicate capability development plans and progress to stakeholders effectively. Manage stakeholder expectations and ensure alignment on capability goals and outcomes
• Performance measurement: Establish and maintain metrics and KPIs to measure the success and impact of capabilities. Monitor and analyze capability performance data to identify trends and insights. Report on capability performance and provide recommendations for improvement
• Project management: Lead capability development projects from inception to completion, ensuring timely and successful delivery. Manage project timelines, resources, and budgets effectively. Coordinate with cross-functional teams to ensure project alignment and integration

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• 7+ years of experience in capability management, product management, or a related role within the product management or technology industry and a proven track record of developing and implementing capability strategies that drive business growth and customer satisfaction
• Experience with capability assessment frameworks, performance metrics, and data analysis tools
• Knowledge of product management / development processes and technologies with the ability to lead and drive continuous improvement initiatives
• Proven solid analytical and problem-solving skills, with the ability to interpret complex data and derive actionable insights
• Proven excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders
• Proven strategic thinker with the ability to align capability initiatives with overall business goals
• Proven solid project management skills, with the ability to manage multiple priorities and deliver results in a fast-paced environment

 

Preferred Qualifications:  

• Product Management / Product Manager Certification
• Knowledge of Care Management operations and/or business capabilities
• Knowledge of Medicaid & DNSP lines of business, including core Medicaid and LTSS
• Experienced in shaping capability roadmaps through application of human-centered design techniques
• Experience in documenting product requirements and breaking down work into capabilities and features
• Knowledge of product management lifecycle and associated deliverables
• Proven solid stakeholder alignment and negotiation skills
• Proven solid presentation and story-telling skills with the ability to articulate complex ideas using easy-to-understand concepts

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.  

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.