Data Analyst – Business Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

We are seeking a detail-oriented and analytical Sampling Analyst to support our data-driven initiatives by managing survey sample design, data integrity, and cross-functional collaboration. This role is critical in ensuring the accuracy and reliability of survey data used to inform strategic decisions across the organization. The analyst will also serve as a dependable partner to the Strategic Insights (SI) team, ensuring timely and accurate procurement and delivery of sample files across multiple lines of business (LOBs).

Primary Responsibilities:

• Sample Procurement & Delivery
  • Partner with the Strategic Insights team members to procure (order and deliver) sample files based on business needs
  • Navigate various platforms, databases, and team workflows to fulfill sample requests across Commercial and Government Program LOBs
  • Escalate to U.S.-based team members, when necessary, particularly in cases involving CMS regulations that restrict offshoring of member sample data
• Survey Sampling & Data Management
  • Collaborate with stakeholders to define and document data extract and reporting requirements
  • Design and implement QA processes to ensure data accuracy, completeness, and integrity
  • Conduct root cause analyses for data and reporting issues and recommend corrective actions
  • Serve as a liaison between technical teams, insights teams, and survey vendors to coordinate ongoing and upcoming survey needs
  • Identify and implement opportunities to streamline sampling and data management processes
  • Manage 10-12 monthly and 8-10 yearly sample procurements for recurring and adhoc needs
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Undergraduate degree or equivalent experience
• Experience with requirements gathering and documentation
• Proven experience in sample and data management, preferably in a survey or research context
• Solid background in business analysis and data analysis
• Proven solid project management skills with the ability to manage multiple priorities and deadlines
• Proven excellent communication skills, both written and verbal, with the ability to translate technical concepts for non-technical audiences

Preferred Qualifications:

• Graduate in any discipline
• 5+ years of hands-on experience
• 3+ years of experience in working with onsite clients/stakeholders
• Experience working with survey vendors or in a survey research environment
• Experience working on highly complex technical projects
• Knowledge of data visualization tools (e.g., Tableau, Power BI)
• Familiarity with statistical sampling methodologies
• Proficiency in tools such as Excel, SAS Enterprise, SQL, or other data analysis platforms
• Proven abilities to solve the data issues by providing valuable suggestions

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.