Bilingual English / Spanish Department Support Specialist

This position is Onsite. Our office is located at Jackson Memorial Hospital, 1611 North West 12th Avenue, Miami, FL, 33136.

Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you’re fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast – growing environment.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Department Support Specialist is an entry level role that is responsible for supporting our operational teams by reviewing and handling incoming mail, printing appeals and claims, supporting documentation, compiling, and mailing. The role is responsible for ensuring the security of PHI while working thru these requests, ensuring outgoing mail is addressed to the proper recipient, and tracking information is applied per guidelines. This role will also assist in supporting Health care representatives & management by participating in the QA process of the team’s daily output.

This position is full time, Monday – Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 7:30 AM – 4:30 PM EST. It may be necessary, given the business need, to work occasional overtime or weekends.

We offer 4 weeks of paid on-the-job training. The hours during training will be 8:00 AM – 5:00 PM EST from Monday – Friday.

 

Primary Responsibilities:

• Ensuring the security of PHI while working through the mail and support processes
• Maintaining appropriate system access needed to perform daily job functions
• Open, sort and route incoming Email to the appropriate area or delegate
• Running daily CENSUS to identify and assign referrals to Healthcare representatives
• Processing of PEN babies and Share of Cost applications
• Printing documentation such as claims, medical records, itemized bills and any necessary supporting documenting communicated by the operational team
• Ensuring accuracy and timeliness of outgoing mail, claims, and documentation
• Applying appropriate tracking / mailing procedure based on defined guidelines
• Maintaining and updating inventory, tracking, mailing files and database systems
• Assisting with routine QA on work performed by team
• Collaborating on creating and providing reporting that can be shared with upper leadership and areas being supported on teams’ overall performance
• Operating photocopiers, scanners, copy machines, and computers
• Assist with ordering supplies when to ensure ongoing ability to perform ongoing daily functions, i.e., paper, toner, claim forms, envelopes etc.

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of Clerical experience
• Bilingual fluency in English and Spanish
• Knowledge of Adobe including the ability to read, open, and save PDFs
• Microsoft Office experience, including Microsoft Word (able to create, open, edit, save, print, and send word documents), Microsoft Excel (spreadsheets, and powerpoint presentations), Microsoft Outlook (emails and calendar events), and Microsoft Teams (ability to start and join meetings, share screen, turn on and off camera)
• Ability to work onsite every day at Jackson Memorial Hospital, 1611 North West 12th Avenue, Miami, FL, 33136 (it is not possible to work from home in this position)
• Ability to train for the first 4 weeks between the hours of 8:00 AM – 5:00 PM EST from Monday – Friday
• Ability to work any of our full time shift schedules during our normal business hours of 7:30 AM – 4:30 PM EST from Monday – Friday, including the flexibility to work occasional overtime or weekends based on business need

 

Preferred Qualifications:

• 1+ years of Claim Processing experience OR 1+ years of Billing Claims experience
• Experience with working in a patient facing healthcare role
• Clerical experience in healthcare

 

Soft Skills:

• Previous experience in a position that required a high level of organization
• Previous experience in a fast paced, independent environment that required meet productivity expectations
• Ability to work independently
• Ability to work collaboratively within a team
• Follow – up and organizational skills
• Communication skills – both written and verbal

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 – $24.23 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

 

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