Automation Analyst – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

In this pivotal role, you will serve as the analytical engine behind our automation initiatives-mapping workflows, identifying high-value automation opportunities, and managing a dynamic pipeline of projects. As a key liaison between technical teams and business stakeholders, you’ll create compelling client-facing visualizations, develop current and future state process flows for Process Design Document (PDD), and track progress through agile ceremonies like daily stand-ups. Your insights will drive strategic decisions, as you report progress, risks, and results to leadership while ensuring evolving requirements are captured and acted upon.

You’ll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Collaborate with the subject matter experts to identify automation opportunities
• Participating in shadowing sessions to observe current state processes firsthand and translating these observations into detailed process maps
• Collaborate with architects to create a future state process map
• Engage with clients and executive leadership to share insights and facilitate solution-oriented discussions
• Create client-facing analysis and visualizations
• Track progress and update requirements
• Report progress, risks, and results to leadership
• Serve as facilitator in daily stand-ups

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of experience using tools like Power BI to uncover trends, support decision-making, and drive continuous improvement, demonstrating the ability to analyze and visualize data, including building interactive dashboards, creating data models, and delivering actionable insights-with a portfolio of at least three completed dashboard projects
• 4+ years of experience in workflow mapping and process automation, with a proven track record of identifying inefficiencies and designing scalable automation solutions across business functions. At least five documented automation use cases delivered from discovery through deployment
• 4+ years of experience creating and maintaining technical documentation, including solution architecture diagrams, design specifications, and deployment guides, for at least five automation projects
• 4+ years of experience monitoring bot performance, including tracking utilization rates, success metrics, and exception handling
• 4+ years of experience with experience leading daily stand-ups and reporting progress, risks, and results to leadership across multiple concurrent projects

Preferred Qualifications:

• Experience with automation technologies and platforms, such as Automation Anywhere, UiPath, or Power Automate, with a focus on designing, deploying, and optimizing automated workflows to enhance operational efficiency
• Background in engineering or technical disciplines, offering a solid foundation in systems analysis, logic, and structured problem-solving
• Industry experience in healthcare or similarly complex, regulated environments, with an understanding of operational workflows and compliance considerations

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.