Collections Supervisor

This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. 

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

The Collections Supervisor is an essential position in the Patient Financial Services Billing and Collection process and responsible for daily operations with the PFS team. Responsible to supervise and provide oversight of the billing department, claims submissions, payment posting, accounts receivable, collection, and reimbursement management.

This position is full-time, Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am – 4:00pm PST. It may be necessary, given the business need, to work occasional overtime.  

We offer 4 weeks of on-the-job training. The hours of training will be aligned with your schedule.

   

Primary Responsibilities:

• Requires a strong leader with the ability to supervise staff, accounts receivable and overall efficiencies within their team and department
• Analyzes trends impacting charges, coding, collection, and accounts receivable
• Ability to prioritize, plan and direct the teams performance to meet set goals
• Review claims and denials to ensure that they are prepared properly and follow – up when necessary
• Manage compliance of all federal, state, and private insurance carrier requirements
• Fosters an environment that promotes teamwork and positive communications within the service area and department
• Works collaboratively and strategically with the Revenue Cycle team to develop and operationalize processes and procedures, with continuous process improvement activities
• Contributes to the ongoing performance management, to include quality assurance and process improvement activities
• Responsible for conducting performance appraisals, monitoring productivity and quality, and conducting weekly team meetings

   

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 3+ years of experience in healthcare billing and / OR collections
• 1+ years of manager / supervisor OR team lead experience
• Proficient with Microsoft Office suite of products, including Microsoft Word (create and edit documents), Microsoft Excel (create and edit spreadsheets), Microsoft PowerPoint (create and edit slides in presentations), and Microsoft Outlook (manage emails and calendars)
• Ability to work full-time, Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am – 4:00pm PST. It may be necessary, given the business need, to work occasional overtime.  

    

Preferred Qualifications:

• Experience with Hospital Billing and Collections
• Knowledge of Hospital Insurance Billing requirements for all federal, state and local agencies and third – party submissions, as well as collections regulations

   

Telecommuting Requirements: 

• Ability to keep all company sensitive documents secure (if applicable) 
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy. 
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. 

   

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy 

   

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from  $48,700 – $87,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.  

   

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission. 

  

  

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

  

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.