Regional Manager Central Check-In Worcester

For those who want to invent the future of health care, here’s your opportunity. We’re going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

 

Position in this function is under the direction of the Director of Central Check-In Operations Optum Massachusetts and guidance of Revenue Operations leadership, the Regional Manager of Check-In manages the overall business operations, staff and budgets of multiple practice locations including check-in, cash handling, and patient referral and collections. Participates in the design and implementation of systems to ensure that operations support organizational and financial objectives. Functions with a high degree of independence, under minimal supervision and has authority for independent decision making within scope of responsibility. Works closely with Revenue Operations to ensure that financial metrics are met with adherence to compliance and Optum Massachusetts customer service standards.

 

Primary Responsibilities:

• Manages 15+ subordinates including team leads, coordinators and/or supervisors within assigned region. Provides direct supervision of non-clinical, non-exempt employees with assistance from a Team Lead that directs workflow and staff assignments
• Carries out management responsibilities within areas of responsibility in accordance with the organization’s policies and applicable laws
• Provides direction and support to staff to assure departmental effectiveness and efficiency. Responsibilities include interviewing, selecting, orienting and training employees; planning, assigning, and directing work; evaluating performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Manages business and check-in operations for the region through the support of subordinate supervisors, coordinators, and/or team leads for multiple locations
• Direct oversight of daily operations at one or more locations and all supervisory requirements including recruitment, hiring, training and performance management
• Communicates the business and financial strategies, goals and objectives. Is accountable to achieve these goals and objectives including but not limited to co-pay and outstanding balance collections, incoming referral, check-in and registration related metrics
• Works closely with teams across Revenue Operations, Central Registration, Call Center Operations, and Medical Billing to coordinate and facilitate operations and processes directed at meeting patient financial collection goals, compliance requirements, and customer service expectations and standards
• Monitors financial and quality reports for check-in area procedures and performance including all patient collection items, returned mail indicators, referral management, insurance card scans, and waiver forms. Provides feedback and performance management to staff as needed to address deficiencies and meet financial goals for co-pay and patient balance collections
• Monitors and distributes production and performance data required for operations management and daily management boards. Mentors staff in utilizing and applying reports to plan and monitor operations and staff performance
• Expert in business area content specific to business operations including insurance, billing, collections, referral and cash handling policy and procedures. Maintains a thorough understanding of check-in process, missing charge reports, cash handling and reconciliation procedures.  Ensures protocols and procedures are intact and met
• Responsible for monitoring and management of departmental operating budgets. Monitors budget variances and takes actions to correct. Participates in budget development process
• Primary contact for escalated patient collections, concerns and complaints. Refers interdepartmental and clinical issues to appropriate resources. Exhibits exemplary patience and diplomacy and serves as a role model to staff
• Engages with Clinical Leadership and Practice Operations to communicate financial strategies, goals and objectives to optimize revenue. Collaborates across departments, at site level, to support efficient patient throughput and optimal patient experience
• Ensures that the assigned area complies with established policies, quality assurance programs, safety, and infection control policies and procedures
• Ensures adequate equipment and supplies for the assigned area
• Performs similar or related duties as required or directed
• Regular, reliable and predicable attendance is required

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of patient financial experience in a leadership role
• Comprehensive knowledge of insurance concepts, coverage and administration processes
• Demonstrated knowledge of various software applications such as Microsoft Excel, Word, Outlook, etc.
• Demonstrated knowledge of Epic and billing systems
• Proven excellent leadership, interpersonal, communication, team work, and customer service skills
• Proven solid organizational, problem solving and follow through skills
• Demonstrated leadership ability

Unless certification, licensure or registration is required, an equivalent combination of education and experience, which provides proficiency in the areas of responsibility listed in this description, may be substituted for the above requirements.

 

Physical Requirement

• Physical health sufficient to meet the ergonomic standards and demands of the position

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $71,200 to $127,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

 

 

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.