Clinical Pharmacy Technician

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their beOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

This role is under the direct supervision of the Clinical Pharmacy Coordinator of Specialties/Population Health Management, performs a wide range of routine and complex duties in support of clinical pharmacy, with a focus on optimizing patient medication adherence and health processes and outcomes as reflected by quality-of-care measures. Responsibilities include but are not limited to, registry management, chart review, patient outreach, meetings with payors, and optimization of workflows to help the organization maximize opportunities with payor star measures.

As a Clinical Pharmacy Technician, you will perform live telephonic and electronic outreach to Reliant Medical Group patients & members to improve health quality outcomes (i.e. medication adherence, appropriate drug utilization).  This is your opportunity to join a pharmacy team with a focus on clinical and business collaboration. You will find an incredible team culture that provides opportunities to learn and evolve every day.

Schedule (40 hours): Monday – Friday, 8am – 5pm EST

If you reside in Massachusetts, you will enjoy the flexibility of a remote role as you take on some tough challenges.

Primary Responsibilities:

• Reviews patient registries to implement a plan for outreach to patients flagged with gaps in their care, including a particular focus on non-adherence to medications
• Attend meetings with payors as delegated to optimize patient lists and assist in report out of information and workflows
• Manage patient lists to identify and contact patients who: Have a history of lack of adherence to medication care plan
• Have missed expected medication fills
• Monitors and follows up with patient care activities under the direction of Clinical Pharmacy Coordinator/Clinical Pharmacists and as allowed by Massachusetts Board of Pharmacy Regulations and Optum policy
• Activities include but are not limited to: Reviews and handles telephonic or electronic messages (e.g., EpicCare in-basket, MyChart) to patients to optimize adherence to medication and care plan, and triages to appropriate individuals as needed & processes prescription renewals as needed
• Contacts patients and/or reviews of medical or pharmacy records for:

o   Prescription information

o   Medication adherence

o   Drug allergies

o   Medication review

o   Laboratory testing and results

o   Patient medication education

• Extracts pharmacy benefit management information for department staff and for patient- specific needs
• May prepare regular reports for supervisor
• May perform further support to the department with tasks such as answering phones, ordering supplies/demos, supporting clinic scheduling and assisting with other patient forms
• Performs other certified pharmacy technician duties for the department as assigned by supervisor
• Able to use all electronic tools and applications relevant to the performance of the duties of the position, including but not limited to phone, keyboard, computer and computer applications
• Performs all job functions in compliance with applicable federal, state, local and company policies and procedures
• Accesses only the minimum necessary protected health information (PHI) for the performance of job duties. Actively protects the confidentiality and privacy of all protected health information they access in all its forms (written, verbal, and electronic, etc.) taking reasonable precautions to prohibit unauthorized access.
• Comply with all Atrius Health and Reliant Medical Group and departmental privacy policies, procedures and protocols. Follows HIPAA privacy guidelines without deviation when handling protected health information

What are the reasons to consider working for UnitedHealth Group?  Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

 You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• Active & unrestricted Pharmacy Technician license in the state of Massachusetts
• National Pharmacy Certification (PTCB, CPhT)
• 3+ years of Pharmacy Technician experience
• Intermediate level of proficiency with MS Office
• Must reside in the state of Massachusetts

Preferred Qualifications:

• Previous EPIC knowledge/experience
• Retail and/or hospital pharmacy experience
• Knowledge of medication abbreviation and symbols as well as common drug nomenclature
• Knowledge of and previous experience with laws and regulations related to pharmacy practice and patient confidentiality

Soft Skills:

• Excellent attention to detail and strong organizational skills
• Excellent customer service and communication skills 

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

 

 

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

 

 

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

 

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

 

 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

 

 

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