Fax AI Consultant

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

Primary Responsibilities:

• Collaborate with the team to migrate on-premises workloads to cloud environments 
• Collaborate with IT security teams to ensure secure cloud deployments
• Optimize cloud infrastructure to meet performance and cost targets
• Organize training sessions and seminars to enhance the skills of the team
• Maintain and update system documentation for all On Prem/cloud environments
• Resolve escalated issues arising from On Prem/cloud operations, coordinating with other departments as necessary
• Evaluate new cloud technologies and vendor products
• Ensure cloud migration projects are completed within planned timelines and budgets
• Coordinate with business users for issues that arise and find solutions
• This Job is for US Day Time schedule (regular shift worked between the hours of 6am – 6pm CDT)
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Undergraduate degree or equivalent experience
• 2+ years of experience in Fax in a large-scale environment
  • On Prem
  • SaaS or PaaS or IaaS
  • T.38, G711 VOIP technology
  • Basic understanding of SQL Server
  • Telephony/Voice side
  • Cisco call manager
  • Oracle SBC
• SaaS design experience
  • SSO – SAML (general)
  • Azure (SSO, SAML, SCIM)
• Knowledge of project management methods
• AI Skills
  • Natural Language processing
  • Intelligent document processing
  • Retrieval-Augmented Generation
  • Deploy and manage ML models on cloud platforms such as Microsoft Azure, AWS, Google Cloud Platform (GCP)
  • Leverage cloud-native tools like Azure Machine Learning, AWS SageMaker, GCP AI Platform for model training, deployment, and monitoring

Preferred Qualifications:

• VMware experience
• Knowledge of Network Technology
  • Network Load Balancers (F5)
  • DNS Load balancing
  • Understanding of DNS and provided services
  • TCP/IP, DNS, switching, routing, VLAN knowledge
•  Knowledge of OCR
•  Knowledge of Microsoft Technologies
  • Deep knowledge of Windows (Server and Desktop), Active Directory, Office365, SQL
  • Wintel server administration
  • Understanding of Windows KPIs
  • Authentication methods (Kerberos)
•  Knowledge of Modern Code/Scripting Languages
•  Knowledge of AI/ML
• Engineer/SRE mindset

Soft Skills

• Forward leaning strategic thinker
• Develops innovative approaches
• Engineer/SRE mindset
• Challenges status quo
• Serves as a key resource on issues that arise
• Solves complex problems and develops innovative solutions
• Performs complex conceptual analyses
• Good communication skills (written and oral)
• Good presentation skills
• Trouble shooting skills
• Continuous learner
• Excellent communication and interpersonal skills

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved.