Survey Consultant – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Survey Consultant is responsible for implementing and administering member surveys and service recovery programs for experiences related to the Consumer Assessment of Health Care Providers and Systems (CAHPS) survey. This role is a SME across the line of business for survey administration and best practices. The role will review current survey admiration processes and monitor reporting to provide support for strategic initiatives, including service recovery efforts. The position will partner closely with the director to manage and develop member experience monitoring tools (surveys, focus groups, etc.) and reporting resources.

The ideal candidate has experience in customer, member or patient experience survey administration. The candidate needs to be detailed oriented with an ability to take complex information and translate it into simpler context. The position also requires experience working cross-functionally, influencing and gaining alignment from multiple teams.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Managing the implementation of survey projects
• Support and partner with survey director and multiple teams on survey strategy
• Develop effective methods for data/information collection
• Work cross functionally and coordinate with others internally or externally to gather information and overcome challenges to obtaining needed information
• Define methods for survey evolution while still ensuring business needs are met
• Manage survey service recovery programs, including script development and implementation with partner teams
   

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of experience implementing/Administering Member experience (CAHPS) survey programs
• 2+ years of Vendor Management and Oversight experience
• 2+ years of experience supporting cross functional business activity
• Comprehensive understanding of Medicare STARS program
• Proven detailed oriented and excellent organizational skills
• Proven excellent verbal, written communication, presentation, and facilitation skills

Preferred Qualifications:

• 6+ years of experience with Vendor Management
• 6+ years of Program Oversight experience
   

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.