Customer Service Representative

Customer Service Representative- Dublin

Optum is a global organisation that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come makes an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Serving virtually every dimension of the health system, we work with a diverse set of clients across 150 countries – from those who diagnose and treat patients to those who pay for care, deliver health services, and those who supply the cures. Optum maintains operations across North America, South America, Europe, Asia Pacific and the Middle East. Our innovative partnerships provide technology and tools that enable unprecedented collaboration and efficiency. As a result, we can tap into valuable healthcare data to uncover insights and develop strategies for better care at lower costs.

About the role:

This role is built around a caring supportive team of representatives with a desire to improve the wellbeing of our members.  The successful candidate will have a warm caring approach to their profession and be a proactive team player.   

You will be responsible for providing counseling telephonically or onsite for behavioral health and employee assistance services. Includes assessment and triage, short-term problem resolution, and referrals.

Primary responsibilities of the Customer Service Representative:

• Act as the first point of contact to inbound client EAP and Behavioral support calls  

• Triage calls – Carry out telephonic/chat intake then transfer to suitable support department  

• Return client calls in a timely manner  

• Log calls into the appropriate Case Management system  

• Various administration and support responsibilities (including monitoring email inboxes)  

Required qualifications of the Customer Service Representative:

• Computer literate, experience of working with MS 365 products  

• Works with others as part of a team 

Preferred qualifications of the Customer Service Representative:

• Call Center experience  

• Experience multitasking and managing competing priorities in a fast-paced environment  

• Experience working in an EAP environment  

• Bilingual capabilities would be advantageous

   

   

  Soft Skills of the Customer Service Representative:

   

• Strong written and verbal communications skills  

• Good time management skills.  

• Prioritizes and organizes own work to meet agreed upon deadlines.  

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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