IT Project – Application Lead

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking a versatile and detail-oriented IT Project & Application Lead to oversee key applications, manage ITSM/ITIL processes, and lead projects across various methodologies. This role combines technical oversight, security compliance, and project coordination, with a strong emphasis on documentation, stakeholder engagement, and continuous improvement.

You’ll enjoy the flexibility to work remotely * from anywhere within Canada as you take on some tough challenges.

Primary Responsibilities:

• Serve as Project Manager or Coordinator depending on project scope
• Support PMO functions including templates, processes, and tools
• Act as Business Analyst for requirements gathering and documentation
• Work within Agile and Waterfall environments
• Develop and maintain SharePoint sites
• Provide training and educational support
• Assist with financial tracking, invoice management, and budget development

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Ensure key applications comply with and exceed ISMS security standards
• Lead internal and external audits for designated applications
• Maintain and update ITSM/ITIL documentation and processes including: 
  • Change, Release, Incident, Lifecycle, Problem, Service Request, Service Level, and IT Asset Management
• Provide monthly reporting on product performance and security metrics
• Promote security education and awareness of the evolving security landscape
• Support security design for Operational Technology
• Ensure technologies adhere to security standards and remain within .2 revision

Preferred Qualifications:

• Provide oversight and lifecycle management of key applications
• Manage enhancement requests, user support, and licensing
• Serve as primary point of contact for application-related needs
• Maintain and update ITSM/ITIL documentation and processes including: 
  • Support and evaluate the ServiceNow platform
• Lead incident response efforts including documentation and Root Cause Analysis (RCA)
• Collaborate with IT Operations to ensure alignment with ITSM/ITIL best practices
• Provide training and educational support

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

The salary/hourly range for Canada residents is $63,300 to $131,500 annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.