Tech Support Specialist

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.   

Primary Responsibilities:

• Provide customer service support to both internal users, external customers, and vendors on the ProHealth Care Network
• Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization
• Maintains detailed and accurate records in workload management, asset management, and administrative applications
• Provides tier I and some tier II support in all areas of the organizational service portfolio
• Provides excellent customer service to all levels of employees including customers, peers, and leadership
• Accurately follows documentation and checklists to ensure efficiency and consistency 
• Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department
• Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means
• Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer 
• Self-directed once assigned work and functions with considerable independence
• Shows an interest in learning more advanced aspects of functional skills
• Actively maintains a level of self-study related to technology and customer service
• Able to communicate with the customer in non-technical terms so the users can understand

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Associate’s Degree (or higher)
• 2+ years of experience in a relevant field of technical support
• 1+ years of experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners
• 1+ years of experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems
• Ability to lift 40 lbs. and work in an environment of varying temperatures
• Ability to navigate within buildings/units/floors, and travel throughout the service delivery area
• Access to reliable mode of transportation and valid US driver’s license

Preferred Qualifications:

• Familiarity with general networking and customer/server concepts

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

 

    

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

    

   

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

   

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

   

   

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