Director Regional Enablement – Payer Market – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

 

The Director, Regional Enablement is accountable for driving the overall success of an Optum Insight Payer region by partnering closely with regional leadership to align strategic priorities, enable execution against MBOs, and ensure growth and client success.

 

The Regional Enablement Leader plays a critical role in ensuring the overarching success of the Optum Insight payer market. This role is essential for positioning our regional teams to meet business objectives through robust governance, comprehensive processes, targeted training, and effective client management strategies. The Enablement Leader acts as the linchpin across the region’s team, identifying key themes and needs and proactively paving the path forward. This role is responsible for developing detailed plans, owning the rhythm of the business, and driving ongoing team and executive updates, covering support for a commercial region within the Payer Market. Regions in the Payer market are comprised of ~$300M+ in annual revenue and 100+ clients.  

 

Additionally, this role serves as the liaison to our shared services partners (i.e., growth / product) in partnership with the Market President. Together, they define and drive best practices for engagement, communication, and alignment between product and market teams to ensure cohesive representation and strategic execution.

 

Attainment of business objectives will be achieved through leadership competencies and practices including operational excellence, being the voice of the region, the ability to scale the business, lead in a matrix environment and drive growth by collaborating across other divisions within UnitedHealth Group.

 

This role requires an individual who understands how to get things done at Optum through influence by leveraging extensive interpersonal and collaboration skills. The regional enablement leader will have solid critical thinking skills, demonstrated success in driving complex growth and account plan strategies, outstanding cross-group organizational skills and agility, and highly effective communication skills (verbal and written).

 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

 

Primary Responsibilities:

• Provide thought partnership and strategic/tactical leadership to Market Presidents around standup and ongoing/steady-state optimization region and sub-region teams
• Strategic regional-based initiatives as identified within the market, examples include: Region specific detailed planning and ongoing updates to these plans; develop and engage across all regional teams and matrix partners on MBO target setting, governance and path to achieve with accountability
• Identify market opportunities and engage with executive leadership to act on these opportunities – deep understanding of players, trends, competitors/vendors in seat for key offerings across the market
• Lead team members across the matrix to develop approaches that increase the value we provide and increase the impact Optum has on the client’s business
• Build relationships, drive day-to-day activities at the regional and sub-regional level to identify and resolve risks/opportunities in client management and growth strategy, talent/resourcing gaps, operational improvement gaps and opportunities 
• Serve as the strategic connector between regional payer markets and product teams to ensure alignment, drive collective value, and accelerate effective product launches. Maintain ongoing governance and support to sustain product relevance and performance
• Proactively identify and implement opportunities for standard operating procedure development across regions to promote consistency, efficiency, and clarity in role execution
• Lead deal advancement committees and region-specific executive meetings across the business
• Engage across the region to cross-share client issues, growth opportunities, and build initiatives list to increase overall performance of the market teams
• Drive outcomes with internal matrix business stakeholders across Optum to ensure customer centricity, high NPS scores and renewal rates, delivery against customer needs and expectations, profitable growth, and representation for the voice of the customer in our current and future products and technologies
• Foster a success-oriented, accountable environment within the company.
• Effectively represents Our United Culture and demonstrates UHG values internally and externally

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 7+ years of experience in some combination of account management, sales enablement, consulting and/or strategy
• Proven experience and expertise in healthcare
• Proven exceptional communication, critical thinking, leadership and organizational skills
• Demonstrated success in managing within a matrix environment – driving accountability and influencing within direct and indirect/matrixed spheres of control
• Interest in, and demonstrated experience with, process improvement and methodology development

 

Preferred Qualifications:

• Experience supporting Optum Markets (Payers, Employers, Providers, Federal/State government, Emerging Markets)
• Experience working across UHG, Optum and/or UHC lines of businesses
• Direct experience working with product and technology teams
• P&L experience
• Experience in human capital/people management, budgeting, project management, operations and strategy 
• Proven application of change management methodologies
• Proficient skills and knowledge of servant leadership, resilience, resourcefulness, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency

 

Leadership Competencies:

• Strategic thinker, capable of providing clear, balanced advice/counsel on a broad range of complex management, product and go to market issues
• Thrives and quickly adapts to change, leading others through change in a dynamic, fast-paced industry and work environment
• Results-oriented style with a high degree of analytical ability and proven critical thinking skills
• Demonstrated ability to influence executive leadership on complex business topics
• Maintain confidentiality and discretion (situational awareness, high emotional intelligence)
• Demonstrates solid capacity to navigate ambiguity and manage a dynamic workload, thoughtfully balancing multiple priorities while ensuring each receives appropriate attention
• Effectively builds solid relationships and partnerships within and outside of the company
• Effectively delegates responsibilities to appropriate team members to maintain focus and momentum
• Ability to communicate effectively at all levels of the organization. Have ability to foster a cooperative work environment and deal proactively and productively with conflict
• Ability to influence a senior leadership team, build consensus, and rally members to achieve results
• Engaged with the broader organization and able to gain insights through relationships with front-line and mid-level personnel

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $132,200 to $226,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.