Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.   

The Senior Community Care – Patient Care Coordinator is a trained healthcare resource that partners with and supports the Optum Care Team consisting of an Optum Advanced Practice Clinician (APC) and a Registered Nurse (RN). The PCC assists in care coordination activities, administrative tasks and support for members residing in our care setting portfolio. The roles include strong technical skills, communication and collaboration with the clinical team, facility staff and members and their families. The PCC reports directly to the Clinical Advisor.

Schedule: This position is full-time, Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm.

We offer 6 – 8 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

If you reside in Norfolk, Virginia Beach, and Newport News, VA area, you’ll enjoy the flexibility to telecommute* as you take on some tough challenges. 

This position is Field Based and requires regular travel to various locations as part of your daily responsibilities.    

Primary Responsibilities:

• Support for a care team consisting of APCs and RNs with overall coordination of member care
• Functioning as part of a collaborative team
• Data entry and member chart management for:
  • New members
  • Post hospital visits
  • Pre-visit updates
  • Health maintenance updates
  • Stars metrics
  • Lab Results
  • Medication Entry
• Obtaining medical records following hospitalizations and physician appointments
• Obtaining consult notes, hospital discharge summaries, lab results
• Uploading lab results, medication changes, new member information into the EMR
• Assisting with scheduling member appointments and transportation
• Arranging facility and member education
• Building facility relationships
• Supporting virtual family communication and/or virtual clinical visits for APC by holding and operating an iPad during the clinical visit
• Other tasks within scope, as assigned by the APC or RN, or clinical management   

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 3+ years of clinical or medical record experience with knowledge of medical terminology and EHR platforms
• Intermediate level of proficiency with Microsoft Word, Excel, Office
• Ability to work full-time, Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm
• Ability to travel daily up to 100% of the time
• Must reside in Norfolk, Virginia Beach, & Newport News area
• Access to reliable transportation and valid US driver’s license that will enable you to travel to patient locations
• Must be 18 years of age OR older

Preferred Qualifications:

• Certified Nursing Assistant or Medical Assistant Certification
• Experience and proficiency with EMRs
• Experience with CMS compliance

Soft Skills:

• Strong communication skills
• Effective communication skills and time management
• Excellent administrative and organizational skills
• Ability to multitask and prioritize multiple deliverables

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

    

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

    

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

    

    

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

    

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

    

   

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