Capability Manager, Client Experience – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

 

Consumer Payments, a division of Optum Financial, one of UnitedHealth Group’s five growth pillars, is a leading healthcare-focused, financial technology (FinTech) company delivering end-to-end integrated payments and banking experiences for consumers, providers and payers, embedded within the health care ecosystem. We serve health-seeking populations by partnering with the nation’s largest health plans, government agencies, employers, and retailers. We have established a reputation for delivering modern, advanced customer experiences through best-in-class FinTech solutions used by millions.

 

Optum Financial is seeking a highly motivated Product Capability Manager to join our team and drive the growth and success of our Health Benefit Accounts.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

 

Primary Responsibilities:

As Product Capability Manager for Client Experience, you will play a key role in shaping and executing our Client Experience strategy, ensuring that our clients have access to industry-leading tools to administer and evaluate the performance of their Health Benefit Accounts.  You will be driving the development and enhancement of our client admin digital portal, collaborating with cross-functional teams to deliver innovative solutions that meet the evolving needs of our customers and the market.  As a member of the Client Experience product team, you will partner closely with business and technology teams to ensure a best-in-class experience for clients and customers.

• Manage the execution of the capability roadmap including defining features and requirements, ensuring alignment to product strategy and business objectives
• Lead a cross-functional scrum team in prioritization, planning, design, development, and release of features and functionality
• Collaborate closely with Operations, Technology, Client Management, Finance, Marketing and Technology to ensure client digital experience capabilities are developed and prioritized
• Champion a client-centric approach while using data-driven insights, client feedback, competitive analysis and market demands to inform decisions and delivery prioritization
• Identify, track and, manage dependencies, issues and, risks to resolution

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years as a product manager, preferably in healthcare, financial services or, FinTech industry
• 3+ years of experience using Agile/Scrum or similar methodologies, and associated tools (Jira, Confluence)
• 3+ years of experience developing, designing or implementing digital admin portals
• 3+ years of experience using quantitative and qualitative data to assess priorities and influence roadmaps

 

Preferred Qualifications:

• Experience in developing or executing a product or service for B2B clients
• Proficient understanding of Health Benefit Accounts, such as Flexible Spending Accounts, Reimbursement Accounts, Health Savings Accounts and, related regulations
• Proven ability to think strategically with ability to build solid working relationships across organizational teams in a fast-paced and changing environment
• Proven ability to collaborate with engineering and business teams in highly matrixed environment
• Proven ability to embrace change and respond quickly
• Proven ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
• Proven Cross-functional influence and well-developed relationship building skills

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.