I O Engineering Consultant

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking a hands-on Virtual Workspace IO Engineer with a solid DevOps mindset to join our team. The successful candidate will support and maintain on-premises and cloud workloads using Citrix and Microsoft technologies. This role is focused on day-to-day operations, troubleshooting, automation, and continuous improvement. The IO Engineer will work closely with senior engineers and architects, applying DevOps best practices to streamline deployment, monitoring, and management of virtual workspace environments.

Primary Responsibilities:

• Support migration of on-premises workloads to cloud environments
• Maintain and troubleshoot Citrix, Microsoft solutions, resolving technical issues as they arise
• Develop, maintain, and execute automation scripts and tools (Terraform, Ansible, Python) for infrastructure provisioning and configuration management
• Operate, monitor, and optimize CI/CD pipelines for image management and application deployment
• Implement infrastructure as code (IaC) to ensure consistency and repeatability across environments
• Collaborate with development, operations, and security teams to ensure reliable and secure delivery of virtual workspace services
• Perform routine optimization of cloud infrastructure for performance and cost
• Maintain and update system documentation for all environments
• Ensure assigned tasks and projects are completed within planned timelines
• This Job is for US Day Time schedule (regular shift worked between the hours of 6am – 6pm CDT)
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field
• Entry-level certifications in cloud technologies (e.g., AWS, Azure, Google Cloud) preferred
• Experience in virtual technologies such as VMware Horizon, Citrix, and Azure Virtual Desktop (AVD)
• Familiarity with cloud migration and automation concepts
• Basic proficiency in scripting languages (Python, Terraform, Ansible)
• Exposure to CI/CD tools (GitHub Actions or similar)
• Understanding of infrastructure as code (IaC) principles
• Solid organizational and analytical skills
• Proven good problem-solving abilities
• Proven effective communication and teamwork skills

Preferred Qualifications:

• Hands on experience with virtual technologies such as Omnissa Horizon, Citrix, Microsoft Azure Virtual Desktop (AVD), Amazon Workspaces, and Google Cloud Platform (GCP)
• Familiarity with IT service management principles (ITIL or similar)
  Use of AI driven features and willingness to learn about AI/ML applications in virtual workspace environments
• Ability to assist in implementing AI-powered user interfaces, chatbots, and intelligent assistants under supervision
• Awareness of current AI trends in virtual workspace

Soft Skills:

• Ability to communicate technical concepts clearly to team members and non-technical stakeholders
• Willingness to learn, take direction, and grow within the team
• Collaborative mindset and ability to work effectively in cross-functional teams, including development and operations
• Solid customer focus and commitment to delivering reliable user experiences
• Adaptability and resilience in managing changing priorities and ambiguity

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.