Senior Software Engineering Lead – Amazon connect, google dialog flow, Conv. AI

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Design and develop conversational experiences using Dialogflow CX,  and Amazon Lex / connect
• Build or integrate backend services, integrations using Python, Node.js, or JavaScript
• Implement NLP and ML models using industry-standard libraries and frameworks
• Develop and optimize prompts for natural and effective user interactions
• Integrate bots with external systems via RESTful APIs, webhooks, and middleware
• Collaborate with Dev, QE, and support teams to ensure smooth IVR-to-bot migration and end-to-end testing
• Monitor and troubleshoot production issues using tools like Cloud Logging, CloudWatch, and DynamoDB
• Contribute to the design of scalable, secure, and maintainable bot architectures
  Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Proficiency in Python, Node.js, or JavaScript
• Hands-on experience with:
  • Dialogflow CX, Cloud Functions, Cloud Logging
  • Amazon Lex, AWS Lambda, Connect, IAM, CloudWatch, DynamoDB
• Experience with prompt engineering for conversational design
• Solid understanding of Natural Language Processing (NLP) and related ML frameworks
• Solid knowledge of API integration, including RESTful services and middleware
• Familiarity with IVR systems and experience in IVR-to-bot migration projects
• Solid teamwork and communication skills, with a collaborative mindset

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

#Nic