Senior Tech Support Analyst – Davao City

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Provide both onsite and remote technical support to employees’ computers at Optum Global Solutions
• Diagnosis of issue severity and proper troubleshooting of incident
  Incident resolution using knowledge management tool and documented processes and procedures aligned to Organization’s QA parameters
• Executing tasks necessary for computer replacement and data recovery aligned to the knowledgebase and proc/pol
• Participate in process improvement projects
• Enjoys challenging troubleshooting situations and pays attention to details
• Must be a self-starter and able to work independently while being part of a decentralized team
• Must be flexible to work during rest days, weekend or Holidays when Business requires
• Should be flexible to support rotational shifts
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Undergraduate degree or equivalent experience
• IT Desktop support experience – 5+ years
• Experience using GSS toolsets and remote desktop support tools – 4+ years
• 4+ years experience in desktop support, with focus on remote support tools 
• Customer service experience – 4+ years
• 1+ years experience in use of systems management tools such as GSS 
• 1+ years experience in use of Bomgar and Servicenow.
• Experience with Networking Principles
• Experience with MS 365
• Experience with Microsoft Windows 11 Operating Systems and MacOS
• Experience in providing superior service-oriented desktop support
• Solid troubleshooting skills, able to find the root cause of issues and rectify it 
• Superior customer service skills, able to interact with a wide range of customers

Preferred Qualification:

• Avaya VCC, Omni Genesys & MS Teams troubleshooting experience

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved.