Change Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

 

Are you passionate about driving effective change in complex IT environments? Do you want to play a key role in ensuring service stability and delivering exceptional customer experiences? If so, this could be the perfect opportunity for you.

 

We’re looking for a talented and detail-oriented Change Analyst to join the Optum UK team. You’ll be part of a collaborative group that manages and coordinates change across our estate, ensuring smooth implementation and minimal disruption to services.

 

This role will see you working closely with technical and business teams, assessing risks, planning changes, and supporting governance processes to maintain operational excellence.

 

What you’ll do:

At Optum UK, we believe in the power of structured change management to keep services stable and customers satisfied. As a Change Analyst, you’ll play a critical role in managing change requests and ensuring compliance with frameworks and SLAs.

 

You’ll enjoy the flexibility to work remotely* from anywhere within the UK as you take on some tough challenges.

Primary Responsibilities:

• Coordinating the smooth implementation of changes across the Optum estate 
• Logging and validating change requests with complete and accurate information 
• Conducting impact and risk assessments to prioritize service stability
• Managing multiple concurrent changes across 250+ environments
• Ensuring adherence to change management frameworks and governance standards
• Communicating proactively with customers about upcoming changes
• Managing formal Requests for Change with customers, suppliers, and third parties
• Facilitating weekly Change Advisory Board (CAB) meetings and maintaining accurate records
• Preparing reports and metrics on change performance and compliance
• Supporting post-implementation reviews and continuous improvement initiatives
• Designing and running complex reports using service management tools to support decision-making

Who You’ll Be:

You’ll be an experienced change management professional who thrives in a fast-paced environment. You’ll have a keen eye for detail, solid analytical skills, and the confidence to make informed decisions under pressure.

 

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications:

• A solid understanding of ITIL principles
• Proven experience applying structured change processes in complex IT environments
• Proven solid risk and impact analysis skills
• Proven excellent stakeholder engagement and communication abilities
• Proven high attention to detail and accuracy in documentation
• Proven ability to manage competing priorities and resource constraints
• Demonstrated familiarity with ISO 20000, ISO 27001, and customer contract SLAs 
• Demonstrated proficiency in reporting and analysis using service management tools

*All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.
 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. © 2025 UnitedHealth Group. All rights reserved.