Broker Service Field Liaison Specialist – National Remote

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. 

This position is full-time. Employees are required to work 8 hour shifts during our normal business hours of 8:15am – 5:00pm CST (Central Standard Time). It may be necessary, given the business need, to work occasional weekends or overtime.

We offer 3 weeks of paid training. The hours of training will be aligned with your schedule.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Provides elevated, concierge-style Customer Service to Regional Sales Leaders, Divisional Sales Leaders, Satellite Divisional Sales Leaders and top performing Agents
• Responds to Agent e-mails and phone calls, including the CS mailbox 
• Researches and resolves New Business, claim, or benefits issues for Field Leaders and top-performing Agents
• Ensures all inquiries are thoroughly reviewed, analyzed and responded to in a timely manner
• Assists management with special projects
• Ensures established Company guidelines and state regulations are maintained and adhered to
• Develops strong working relationships with Field Leaders
• Shows kindness, warmth and caring to all Agents at all times

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of customer service experience within health insurance industry to include brokers, agents and/or benefit accounts
• 1+ years of current or prior experience within US Health Group
• Intermediate level of experience using a computer and Microsoft Office including Microsoft Word (create correspondence and work within templates), Microsoft Outlook (email and calendar management), and Microsoft Excel (data entry, sort / filter, and work within tables)
• Ability to work full-time. Employees are required to work 8-hour shifts during our normal business hours of 8:15am – 5:00pm CST (Central Standard Time). It may be necessary, given the business need, to work occasional weekends or overtime
• Must be 18 years of age OR older

Preferred Qualifications:

• Experience with AS400, OZ, LegaSuites
• Ability to obtain 215 Health and Life Insurance License within approximately 90 days of employment (training and cost provided by UHG)

Soft Skills:

• Outstanding verbal/written communication skills
• Exceptional customer service and organizational skills
• Ability to perform large work volumes with high degrees of accuracy
• Ability to navigate and learn new and complex computer system applications
• Strong work ethic, positive attitude, and willingness to always assist in other areas

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

   

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

    

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

    

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

     

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

     

     

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

     

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

   

    

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