Patient Access Supervisor – Emergency Department

This position is Onsite. Our office is located at 1955 W FRYE RD, Chandler, AZ 85224.

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

The Patient Access Supervisor is responsible for the supervision of the daily operations specific to their unit. The Supervisor oversees and directs work team’s production and performance to ensure proper utilization and effectiveness of assigned personnel. They are responsible for defining and delegating team member responsibilities to appropriate personnel to ensure a smooth, accurate workflow. The Supervisor works in tandem with the other department Supervisors to manage the daily production of the Patient Access team and assists in managing the overall operations of the department.

This position is full-time, Monday – Friday and rotating on call weekend. Employees are required to work our normal business hours of 3:00pm-11:30pm. It may be necessary, given the business need, to work occasional overtime.

We offer mandatory on-the-job training. The hours during training will be 7:00am to 3:30pm, Monday – Friday.

                                                

Primary Responsibilities:

• Have a working knowledge of computer applications
• Demonstrate Leadership and Analytical Thinking capability
• Requires working knowledge of insurance including Commercial Contracts, Managed Care, and Government Programs including Federal, State, and local agencies
• Have knowledge of basic medical terminology
• Organizes workflow to ensure accurate and timely team performance
• Supervises the work schedule, always ensuring adequate and appropriate coverage of all positions
• Selects, and delegates training and orientation of new staff
• Assigns staff responsibilities, and evaluates performance
• Counsels employees on problem areas of registration and performance
• Works with staff to develop personal development plans, identify areas for improvement, and improve performance
• Performs interviews, performance appraisals, provides coaching and feedback to staff adhering to the policies and procedures of the admitting department
• Provides input for, and ensures staff compliance with, established organizational policies, objectives, safety, environmental and infection control standards
• Possesses knowledge and ability to leverage technology, optimize the utilization of internal resources and improve the quality of work and information flows
• Participates in administrative staff meetings and attends other meetings as assigned
• Attends, and sometimes leads departmental meetings and contributes with suggestions, ideas, and methods to improve quality of department / hospital operations
• Reviews operational reports, identifies opportunities and problems and makes recommendations for improving customer service, patient throughput, and process flow
• Generates enthusiasm and commitment among Chandler Regional Medical Center employees; fosters and reinforces tan based results
• Assist staff with registration as needed

                                                

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED 
• Must be 18 years of age OR older
• 2+ years of experience working in the Emergency Department or Fast paced medical office setting within Patient Access capacity
• 2+ years of leadership experience OR additional experience within Patient Access
• Experience with major Patient Access processes and systems, regulatory and 3rd party payer issues and requirements
• Working knowledge of medical terminology
• Ability to navigate Microsoft Excel and Google spreadsheets
• Ability to attend training Monday through Friday 7am to 3:30pm for mandatory on the job training
• Ability to 100% onsite at Chandler Regional Medical Center 1955 Frye Road in Chandler, AZ 85224
• Ability to work the schedule: Monday to Friday 3pm-11:30pm with rotating weekends

                                                

Preferred Qualifications:

• Experience in Hospital patient registration

                                                

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from  $58,800 – $105,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

                                                

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

                                                

                                                

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

                                                

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

                                                

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