Senior Manager – Audience Insight Manager – B2C

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Own end-to-end management of assigned B2C and B2P (Provider) journey(s), including performance monitoring, strategic planning, and executive alignment
• Build and maintain solid collaborative relationships with internal and external stakeholders, proactively resolving questions and issues
• Drive initiative prioritization, forecasting, and governance to ensure alignment with transformation objectives
• Lead resource planning, cross-functional execution, and issue remediation while managing demand and budget analysis
• Manage business reviews and develop executive reporting (monthly, quarterly, annual, ad hoc) with accuracy and actionable insights
• Track progress against plans and communicate updates, including recommendations for remediation and continuous improvement
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor’s degree in marketing
• 5+ years of strategic experience in healthcare, financial services, or consumer packaged goods
• Experience in resource management and operational execution.
• Familiarity with performance metrics such as NPS and customer satisfaction KPIs.
• Demonstrated ability to manage multiple projects at once, prioritize effectively, and deliver results quickly in a fast-paced environment
• Proven ability to work with senior executives, build strong stakeholder relationships, and gain support for key initiatives
• Proven solid strategic planning and cross-functional leadership capabilities.
• Proven advanced analytical skills with the ability to interpret data and drive decisions.
• Proven excellent communication and stakeholder engagement skills.
• Proven solid organizational, analytical, and data skills
• Proven skilled in setting and achieving measurable goals, including financial targets, ROI, and other performance metrics
• Proven capable of creating clear, impactful reports and presentations for leadership

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

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