Patient Care Manager RN Hospice

There’s an energy and excitement here, a shared mission to improve the lives of others as well as our own. Nursing here isn’t for everybody. Instead of seeing a handful of patients each day, your work may affect millions for years to come. Ready for a new path? Start doing your life’s best work.(sm)
– Undergraduate degree or equivalent experience.
Our Team is growing here at Elite Hospice Forrest City, AR, and we would love to have you!

Job Summary:
Registered Nurse who serves as a clinical leader for clinical staff in the hospice agency, as well as an
alternate to the Executive Administrator/Executive Director, if not available. The Patient Care Manager
strives to ensure regulatory compliance, clinical excellence, adherence to up-to-date plans of care, and
financial and administrative control of agency processes.

Essential Functions:
* Assists Executive Administrator/Executive Director/Director of Clinical Operations with all
patient care activities to ensure the delivery of safe and efficient patient care which adheres
to relevant standards of accepted nursing, regulatory, medical practice, and payer source
criteria.
* Responsible for compliance with hospice policies and procedures as well as compliance with
local, state, and federal regulatory requirements governing the practice of the assigned
team.
* Actively promotes and directs assigned team regarding quality of care and safety of patients,
as well as staff.
* Engages in thorough problem resolution and complaint investigation.
* Provides in-services to staff to promote the health and safety of the patient, to familiarize
staff with regulatory issues and agency policy and procedures, and to address any identified
educational needs.
* Assists Executive Administrator/Executive Director/Director of Clinical Operations with
employment of qualified personnel including verification of licensure or certification as
required by state and/or federal regulation, prior to employment and annually thereafter.
* Completes evaluations and competency assessments timely and according to hospice
agency policy, as well as state and federal regulatory requirements.
* Assists Executive Administrator/Executive Director/Director of Clinical Operations with
adherence to policy and procedure manuals that establish and support the highest possible
quality of care to patients and families.
* Follows hospice agency and company policies and procedures related to human resources
expectations and potential disciplinary action(s) for assigned team.
* Ensures initial and ongoing orientation for assigned team and collaborates with Executive
Administrator/Executive Director/Director of Clinical Operations on evaluation of assigned
team members.
* Ensures compliance with regularly scheduled continuing education for assigned team.
* Assists Executive Administrator/Executive Director/Director of Clinical Operations with
oversight of care provided by staff that promotes the health and safety of the patient.
* Assists Executive Administrator/Executive Director/Director of Clinical Operations to validate
that agency policies are enforced.
* Assists Executive Administrator/Executive Director/Director of Clinical Operations with staff
recruitment to ensure that adequate staffing is maintained.
* Serves as a contributing member for Interdisciplinary Group, Quality Assurance Performance
Improvement initiatives, including completion of chart audits and strategic agency planning.
* Participates in QAPI plan and processes.
* Serves as liaison between agency personnel and administration.
* Provides patient care according to plan of care, as ordered by the physician.
* Maintains strict patient confidentiality.
* Maintains personnel file, completes assigned education, and completes applicable inservices.
* Participates in Administrator On Call rotation.
* All other duties as assigned.

Job Qualifications:

License Requirements
* Current RN licensure in the state of practice and one year of clinical experience.
* Current CPR Certification.
* Current driver’s license, valid vehicle insurance, and access to a dependable vehicle, or public

Job Requirements:
RELATIONSHIPS: Chairman / CEO: Contact is not required to perform this job.
RELATIONSHIPS: Community at Large: Frequently (at least three times a week).
RELATIONSHIPS: Conducting meetings / leading group discussions: Weekly
RELATIONSHIPS: Consultants / Contractors: Occasionally (at least once a month).
RELATIONSHIPS: Employees of Outside Organizations: Rarely (less than one time a month).
RELATIONSHIPS: Foreign languages: Never
RELATIONSHIPS: Government Agencies: Rarely (less than one time a month).
RELATIONSHIPS: Guidance: General guidelines and references are used with some discretion. Projects
are assigned with latitude for decision-making and setting of priorities. Specific problems should be
referred to supervisor for clarification of policies and procedures before proceeding.
RELATIONSHIPS: LHC Groups corporate financial, marketing, or business strategies: This job does not
require access to this type of information
RELATIONSHIPS: Making formal presentations and speeches: Occasionally
RELATIONSHIPS: Media: Contact is not required to perform this job.
RELATIONSHIPS: Other Employees Outside the Department: Occasionally (at least once a month).
RELATIONSHIPS: Other Employees Within the Department: Frequently (at least three times a week).
RELATIONSHIPS: Other Industry Organizations: Contact is not required to perform this job.
RELATIONSHIPS: Other Managers Inside the Department: Frequently (at least three times a week).
RELATIONSHIPS: Other Managers Outside the Department: Occasionally (at least once a month).
RELATIONSHIPS: Other Staff, Including Physicians: Frequently (at least three times a week).
RELATIONSHIPS: Participating in meetings: Weekly
RELATIONSHIPS: Patient billing, financial status, or insurance coverage: This job requires use and
analysis of this type of information
RELATIONSHIPS: Patient history or status, physical / emotional assessment, or clinical data: This job
requires use and analysis of this type of information
RELATIONSHIPS: Patients’ Families: Constantly (at least once per day).
RELATIONSHIPS: Patients: Constantly (at least once per day).
RELATIONSHIPS: Personal data on employees: This job does not require access to this type of
information
RELATIONSHIPS: President / COO: Contact is not required to perform this job.
RELATIONSHIPS: Problem Solving / Thinking Skills: Well Defined Little clarification of information is
necessary.
RELATIONSHIPS: Professional Associations: Rarely (less than one time a month).
RELATIONSHIPS: Prospective Employees: Occasionally (at least once a month).
RELATIONSHIPS: Regulatory / Accrediting Agencies: Rarely (less than one time a month).
RELATIONSHIPS: Schools / Universities: Occasionally (at least once a month).
RELATIONSHIPS: Students: Occasionally (at least once a month).
RELATIONSHIPS: Teamwork and Collaboration: This job is a patient care manager in the departmental
work team. Has responsibility and accountability for team activities.
RELATIONSHIPS: Vendors / Suppliers: Occasionally (at least once a month).
RELATIONSHIPS: Verbal communications: Daily
RELATIONSHIPS: Vice Presidents: Contact is not required to perform this job.
RELATIONSHIPS: Written communications: Daily
SUPERVISORY: Supervisory / Managerial Breadth: Work leader for one or more employees doing similar
or related work in the same department. Does not hire or discipline. May supervise the workload of a
group of employees.
WORKING ENVIRONMENT: Balance: Occasionally = 1% – 33% of the time
WORKING ENVIRONMENT: Bend / Stoop: Occasionally = 1% – 33% of the time
WORKING ENVIRONMENT: Bloodborne Pathogens Exposure: OSHA Category III – Routine / anticipated
exposure. Work involves exposure to blood, body fluids, or tissue.
WORKING ENVIRONMENT: Chemotherapeutics: Occasionally = 1% – 33% of the time
WORKING ENVIRONMENT: Climb: Never
WORKING ENVIRONMENT: Climbing Stairs: Job requires the ability to walk up and down stairs on a
regular basis.
WORKING ENVIRONMENT: Crawl: Occasionally = 1% – 33% of the time
WORKING ENVIRONMENT: Ergonomic Risks: Some portions (less than 50%) of daily assignments
involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands,
vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body
mechanics, restrictive workstations, or awkward postures.
WORKING ENVIRONMENT: Exposed to Temperatures of 100 F and More: Occasionally = 1% – 33% of
the time
WORKING ENVIRONMENT: Exposed to Temperatures of 32 F and Less: Occasionally = 1% – 33% of
the time
WORKING ENVIRONMENT: Exposed to noise & vibration: Occasionally = 1% – 33% of the time
WORKING ENVIRONMENT: Exposed to wet & humid conditions: Occasionally = 1% – 33% of the time
WORKING ENVIRONMENT: Forceful or prolonged exertions of the hands: Frequently = 34% – 66% of
the time
WORKING ENVIRONMENT: Fumes & Dust: Occasionally = 1% – 33% of the time
WORKING ENVIRONMENT: Infectious Waste / Body Fluids: Occasionally = 1% – 33% of the time
WORKING ENVIRONMENT: Involves being inside: Frequently = 34% – 66% of the time
WORKING ENVIRONMENT: Involves being outside: Frequently = 34% – 66% of the time
WORKING ENVIRONMENT: Kneel: Frequently = 34% – 66% of the time
WORKING ENVIRONMENT: Lift, carry, push, pull – Maximum 10 lbs: Frequently = 34% – 66% of the time
WORKING ENVIRONMENT: Lift, carry, push, pull – Maximum 20 lbs: Frequently = 34% – 66% of the time
WORKING ENVIRONMENT: Lift, carry, push, pull – Maximum 50 lbs: Frequently = 34% – 66% of the time
WORKING ENVIRONMENT: Lift, carry, push, pull – Maximum over 50 lbs: Occasionally = 1% – 33% of
the time
WORKING ENVIRONMENT: Lifting: Job requires lifting over 30 pounds.
WORKING ENVIRONMENT: Manual Skills: Significant portions (more than 50%) of daily assignments
involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g.,
typing or machine operations.
WORKING ENVIRONMENT: Must be able to Hear: Continually = 67% – 100% of the time.
WORKING ENVIRONMENT: Must be able to See: Continually = 67% – 100% of the time.
WORKING ENVIRONMENT: Must be able to Speak: Continually = 67% – 100% of the time.
WORKING ENVIRONMENT: Must be able to use both hands: Frequently = 34% – 66% of the time
WORKING ENVIRONMENT: Must be able to use one hand: Continually = 67% – 100% of the time.
WORKING ENVIRONMENT: Needles: Continually = 67% – 100% of the time.
WORKING ENVIRONMENT: Occupational Risks: Significant portions (more than 50%) of daily
assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from
falls, or back injury sustained with assisting in moving, lifting, or positioning patients, equipment, or
materials.
WORKING ENVIRONMENT: Physical Effort: Significant portions (more than 50%) of daily assignments
involve prolonged standing, transporting patients, material or equipment, or lifting, moving, or carrying
heavy (over 30 pounds) materials for intermittent periods throughout the day.
WORKING ENVIRONMENT: Physical Environment: Significant portions (more than 50%) of daily
assignments involve exposure to dirt, odors, noise, or much of work is performed with exposure to
temperature / weather extremes. Working surfaces may be unleveled, slippery, or unstable.
WORKING ENVIRONMENT: Radiation: Never
WORKING ENVIRONMENT: Reach above shoulder level: Frequently = 34% – 66% of the time
WORKING ENVIRONMENT: Regular repetitive tasks: Frequently = 34% – 66% of the time
WORKING ENVIRONMENT: Restrictive workstations, or awkward postures: Occasionally = 1% – 33% of
the time
WORKING ENVIRONMENT: Safety Equipment: Job may require the use of safety equipment, such as
HEPA mask, for infection prevention.
WORKING ENVIRONMENT: Sit: Frequently = 34% – 66% of the time
WORKING ENVIRONMENT: Squat: Occasionally = 1% – 33% of the time
WORKING ENVIRONMENT: Stand: Frequently = 34% – 66% of the time
WORKING ENVIRONMENT: Supervisory
WORKING ENVIRONMENT: Toxic Chemicals: Never
WORKING ENVIRONMENT: Travel: Significant portions (more than 50%) of daily assignments require
travel to client/resident/patient locations or other work sites, via car or public transportation.
WORKING ENVIRONMENT: Walk: Frequently = 34% – 66% of the time
WORKING ENVIRONMENT: Work Schedule: Work may require evening, night, holiday, or weekend
assignments on occasion.
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Through our family of businesses and a lot of inspired individuals, we’re building a high-performance health care system that works better for more people in more ways than ever. Now we’re looking to reinforce our team with people who are decisive, brilliant – and built for speed.

Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.

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