Manager of Customer Success – Remote

Explore opportunities with CPS, part of the Optum family of businesses. We’re dedicated to crafting and delivering innovative hospital and pharmacy solutions for better patient outcomes across the entire continuum of care. With CPS, you’ll work alongside our team of more than 2,500 pharmacy professionals, technology experts, and industry leaders to drive superior financial, clinical, and operational performance for health systems nationwide. Ready to help shape the future of pharmacy and hospital solutions? Join us and discover the meaning behind Caring. Connecting. Growing together.  

 

The manager of customer success is responsible for new client implementations, supporting ongoing client-based operations, and related reporting.

 

This position requires significant travel, up to 75% of the time.

 

You’ll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges.

 

Primary Responsibilities:

• Lead development for onboarding, training and success of newly hired team members
  • Day to day management of hired onsite team including site expectations
  • In-clinic and pharmacy interfacing workflows for each client to ensure seamless end-to-end performance from patient recruitment to adherence to retention 
  • Reporting for Key Performance Indicators (KPIs) at each client, with special focus on patient growth and in-clinic operations 
  • Initiatives to drive operating efficiency and effectiveness 
  • Support the site leadership in driving clinical outcomes and help manage work of clinical pharmacists and clinic liaisons 
• Assist in project management for client launches, including: 
  • Reporting progress to executive and operating teams at CPS and the customer 
  • Supporting implementation from clinical development to IT deployment 
  • Support Directors of Customer Success with clinic expansions, providing operations support as needed
• Create relationships and buy-in from clinic staff to lead and manage clinic launches as assigned: 
  • Train onsite team to cultivate and develop clinic relationships for maximum buy-in  
  • Consistently monitor key KPIs to identify trends and areas of opportunities for training 
  • Support executives with ad-hoc requests such as presentation, board materials, etc. 
• Other Position Responsibilities:
  • Help build systems and processes to identify, hire, onboard and develop quality talent 
  • Participate as a member of the operations team and help meet corporate objectives 
  • Facilitate regular staff meetings with the ops team to disseminate company information and review performance against budget and plan objectives 
• All other duties as assigned by management

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School diploma or equivalent
• Proficient with Microsoft Office tools: Outlook, Teams, Word, Excel
• Valid driver’s license and access to reliable transportation
• Ability to pass a Motor Vehicle background check
• Ability to travel up to 75% of the time away from home location

 

Preferred Qualifications: 

• Experience successfully participating in complex projects in healthcare (preferably in a health system or other healthcare services setting), while working with diverse stakeholders  
• Experience successfully developing (growing) teams in operations or client-facing project implementations, especially at a manager level role 
• Proven solid understanding of, or ability to quickly get up to speed on, technical requirements associated with Customer Relationship Management, Electronic Medical Records, Business Intelligence & Project Management tools

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.  

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.    

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.