Software Engineering Lead – SNOW Developer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform
• Work with clients or  end users to understand their tasks and work on them within the SLA
• Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades to certify all applications for use after the upgrade
• Obtain and analyze or interpret business requirements to purpose sustainable solutions in ServiceNow
• Create and maintain system design and operations documentation
• Develop or administer or customize various modules within ServiceNow
• Facilitate Change Advisory Board meetings
• Support end-user assistance requests
• Process Incident and routine work request (RITM) tickets assigned to department
• Interact with internal customers to scope and build out new and existing workflows that adhere to best practices
• Data analysis
• Administration of Service Catalog
• Facilitate or administer or support Change tickets
• Audit Change tickets with respect to Change Management program policies
• Create Incident template forms
• Develop and analyze reports, dashboard views
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• ServiceNow Systems Administrator Certification
• ServiceNow Systems Developer Certification
• 6+ years of experience of overall service management with a solid working knowledge of various ServiceNow applications such as Incident Management, Problem Management, Change Management, Asset Management and Service Catalog or Service Request
• Experienced in working on standalone and multidomain instances
• Significant experience in ITBM Configuration and Administration Development, Customization, Migration, Upgrade, and version standardization of ServiceNow Experience developing and customizing core
• Working knowledge of CMDB or  CSDM modules along with Asset Management
• Working knowledge of ITBM applications such as Ideation, Demand, PPM, Resource Management
• Working knowledge of Agile
• Proven excellent oral and written communication skills
• Demonstrated solid ability to prioritize a multitude of client requests and requirements
• Demonstrated ability to break down the requirements, develop and demo the dashboards and reports to end user or clients
• Proven strength in building and maintaining the client relationship
• Proven well-organized self-starter and solid ability to work remotely in a self-directed capacity across multiple engagements

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.