Business Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

 

Optum is looking for an experienced, curious and self-motivated individual to join a team that will be responsible for the development of new products and services for the organization. Partnering with technical teams and the business, they will provide subject matter expertise and build solid relationships with our customers and internal stakeholders.  

 

The successful candidate will contribute bringing solutions to the market and support our organization during product development and operations. We are looking for people who can collaborate cross-functionally, demonstrate exceptional attention to detail, have proven product management experience, and the ability to operate flexibly in a rapidly changing work environment. 

 

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model.

 

Primary Responsibilities:

• Manage the Onboarding / Provisioning / Offboarding of users. Actively manage the Onboarding process tasks to meet required turn-around-time for provisioning
• Develop and maintain user adoption metrics. Initiate activities to improve Pharma user adoption as appropriate
• Provide user support and training for solution rollout & onboarding of users. Provide & share supporting materials such as User manuals, Training videos, SOPs etc.
• Provide User support through Incident management & the hosting of Gateway User Support calls with Pharma where required
• Generate and deliver key communications in support of users such as Provisioning emails, Release notifications, Information Mtgs with Internal Users & all key Communications to both Internal & External users
• Assist with User Engagement activities. Collate and present user feedback
• Complete User Acceptance Testing (UAT) of UI Functionality pre Release. Generate required test cases, record test evidence V’s acceptance criteria, and provide sign-off ahead of production deployments as required
• Develop and maintain all process documentation such as SOPs etc.
• Develop, maintain, and drive to achieve process SLAs and TAT targets
• Facilitate Ad hoc requests
• As a member of the Gateway Operations team, work in support of key stakeholders such as Product Owner, Technical leads, Data Analytics, IRB, Pharma etc. Support cross team process improvement initiatives and best practice implementation
• Assist with maintenance of the program SharePoint – storage of key documents etc.
• Attend key project meetings such as the Gateway Operations calls, providing input as required

 

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s degree or equivalent experience
• Proven experience working in an operational support environment, supporting internal & external end users
• Proven good working knowledge of customer support principles with experience managing end user relationships
• Demonstrated ability to manage the administration of user support and user provisioning activities
• Proven ability to be comfortable in presenting/demonstrating application features and functionality to end users and stakeholders
• Proven experience with User Acceptance Testing and associated activities
• Demonstrated effective leadership, prioritization, and multi-tasking skills
• Proven ability to work with cross functional teams, work well under pressure in a demanding environment and be adaptable to change
• Demonstrated ability to effectively communicate with people at all levels of the organization
• Demonstrated proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook, OneNote)

 

Preferred Qualifications:

• Proven experience leading process improvement/optimization activities
• Proven experience with Incident Management tools such as ServiceNow
• Demonstrated familiarity with agile delivery
• Proven ability to quickly build subject matter expertise

 

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.  

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2026 Optum Services (Ireland) Limited. All rights reserved.