Ops Manager- Specialty Clinics

For those who want to invent the future of health care, here’s your opportunity. We’re going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

 

If you’re a mission-driven leader who thrives in a fast-paced clinical environment, this is your opportunity to make a meaningful impact. As the Manager of Clinical Operations – Specialty, you’ll guide a dedicated care team, streamline specialty workflows, and elevate the patient experience every single day. You’ll play a crucial role in advancing high-quality care by improving operations, supporting providers, and empowering staff to do their best work. Join a team that believes in innovation, compassion, and continuous growth – for both our patients and our people.

 Primary Responsibilities:

Inspire & Develop a High-Performing Team

• Coach, mentor, and support clinical and administrative staff as they grow in their roles
• Build a culture rooted in respect, teamwork, and accountability

Create Smooth, Patient-Centered Clinic Operations

• Ensure daily specialty clinic operations run efficiently, with steady patient flow and solid provider partnerships
• Collaborate across departments – nursing, billing, IT, scheduling, quality – to remove barriers and improve care delivery

Drive Innovation & Quality

• Identify opportunities to elevate the patient experience and reduce operational friction
• Support quality and safety initiatives, ensuring compliance with HIPAA and all regulatory standards

Use Technology to Support Care

• Leverage EHR and scheduling systems (Epic, Cerner, or similar) to streamline workflows and maintain accurate data
• Use metrics and reporting tools to guide decision-making and performance improvement

Strengthen Provider Partnerships

• Maintain solid relationships with specialty providers to support scheduling alignment, clinic flow, and care coordination

 

Who You Are:

• A people-first leader who communicates clearly and respectfully
• Thrives on problem-solving and improving systems
• Builds trust with clinicians, staff, patients, and families
• Stays calm, flexible, and solutions-focused – even on busy days

 

What You’ll Love About Working Here:

• A supportive leadership team that encourages growth and career development
• The ability to make a real impact on patient care and team culture
• A workplace that values compassion, inclusion, collaboration, and new ideas
• Clear success indicators and opportunities to advance in your career

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of leadership experience in healthcare operations
• Experience with EHR systems (Epic, Cerner, or equivalent)
• Proven knowledge of HIPAA and patient privacy standards
• Demonstrated basic skills in Excel or similar data tools
• Ability to work a flexible schedule, including overtime, holidays, occasional evenings or weekends

 

Preferred Qualifications:

• Leadership experience in patient access or ambulatory/front desk operations

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.  

 

 

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.