Senior UX Designer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Strategy, Discovery and Ownership
  • Own large features/experiences end-to-end; act as SME within a cross-functional team-to-end; act as functional team
  • Partner with PMs to define problem statements, UX strategies, success metrics, and measurable outcomes
  • Collaborate with Design Leadership, Principal Designers, Strategy, and Business Stakeholders to align user value with business goals
  • Maintain shared understanding of user problems, constraints, and tradeoffs; be the voice of the user in road-mapping and prioritization
• Research, Insights and Evidence
  • Conduct and/or support interviews, usability tests, and surveys; synthesize findings into actionable recommendations
  • Interpret analytics, VoC, market feedback, support tickets, and experiment results (A/B tests) to anticipate needs and iterate
  • Translate research insights into clear opportunities, design hypotheses, and testable solutions
• Experience Design and IA
  • Design end-to-end UX for CRM/SaaS features: dashboards, complex workflows, settings, permissions/RBAC, reporting, and admin tools-to-end UX for  
  • Produce user flows, IA, wireframes, interactive prototypes, story boards, and high-fidelity UI with clear rationale-  fidelity UI
  • Improve usability for data-heavy interfaces (tables, filters, segmentation, search, bulk actions, auditing, error/empty/edge states)
  • Build and communicate design vision through compelling artifacts and storytelling suited to diverse stakeholders
• Delivery, Quality and Systems
  • Partner with Engineers to ensure feasibility, quality, performance, and accurate implementation; address states and constraints early
  • Provide recommendations grounded in technical feasibility, usability findings, accessibility (WCAG), legal/compliance, and best practices
  • Contribute to and evolve the Design System-creating/maintaining reusable components and patterns; drive consistency at scale
  • Manage multiple projects in parallel, delivering on time and at high quality with thoughtful prioritization
  • Ensure consistency, accessibility, and scalability across products
  • Lead by example through high quality design execution, quality design execution
• Accessibility, Inclusion and Health Equity
  • Advocate for accessibility (WCAG 22), responsive design, and inclusive UX across all touchpoints
  • Make research and design decisions that account for health equity considerations (eg, disability status, health literacy, demographics, cultural context) to improve access and outcomes for all users
• Culture, Leadership and Growth
  • Guide critiques, facilitate cross-functional workshops, and solicit requirements to advance shared vision – functional workshops
  • Mentor designers; contribute to learning forums and a culture of continuous improvement and innovation
  • Demonstrate curiosity, systems thinking, and a growth mindset; stay current with enterprise UX patterns and trends
• People Management and Team Leadership
  • 2+ year experience managing and mentoring 1-3 UX designers, providing:  
    • Regular feedback and coaching
    • Career development and growth plans
    • Design quality and delivery guidance
  • Support designers in scoping work, prioritizing tasks, and navigating ambiguity
  • Foster a collaborative, inclusive, and hightrust team culturetrust team culture
  • Contribute to hiring, onboarding, and design practice improvements
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Manager: 8+ years of overall experience, 1+ years of managing or mentoring designers (formal or informal)
• 6+ years of UX/Product Design, with 2+ enterprise SaaS/CRM or similarly complex platforms
• Working in solid portfolio demonstrating workflow design, data dense UIs, RBAC/permissions, and end-to-end problem solving, dense UIs to end problem solving
• Proficiency in Figma (design, prototyping, component libraries) and collaborative tooling (e.g., Fig Jam, Miro)
• Experience with user research and usability testing (planning or partnership, synthesis, insight translation)
• Experience contributing to design systems and scaling patterns across products
• Proven solid interaction design, information architecture, and visual hierarchy fundamentals
• Demonstrated practice of accessibility (WCAG) and inclusive design principles
• Proven comfort with ambiguity, ability to self-direct, and skill in managing multiple workstreams direct
• Demonstrated ability to clearly communicate design decisions and tradeoffs to cross-functional stake-holders, functional stakeholders

Preferred Qualifications:

• Experience with healthcare or regulated domains; understanding of compliance, privacy, and auditability needs
• Background in CRM/SaaS domains (sales ops, customer support, onboarding, analytics) and enterprise admin surfaces
• Familiarity with experimentation (A/B testing), product analytics (e.g., Amplitude, GA), and instrumentation for UX metrics
• Exposure to AI-assisted workflows, automation, and data visualization best practices-assisted workflows
• Knowledge of content design/microcopy, error/edge state design, and internationalization considerations
• Proven comfort working with agile teams and articulating engineering constraints (APIs, performance, pagination, caching)

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.