Senior Support Engineer – Remote

Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care’s most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together.

We are seeking a Senior Support Engineer to support the MRM suite of healthcare applications, including CPC, CRP, Digital, and CIM. This role is critical to ensuring high availability, stability, and performance of mission critical systems used by both internal teams and external customers.

This is a hands-on, high ownership role that requires deep technical troubleshooting skills, strong operational discipline, and domain expertise in healthcare, with a focus on retrospective risk workflows. The role includes on call responsibilities and may require off hours and weekend support.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Provide Level 2 / Level 3 production support for MRM suite applications (CPC, CRP, Digital, CIM)
• Troubleshoot and resolve complex application, data, and integration issues for internal and external customers
• Monitor application health using dashboards, logs, and alerts to ensure high availability and reliability
• Respond to incidents, participate in on call rotations, and support production issues during off hours and weekends as required
• Perform root cause analysis (RCA) and drive long term fixes to prevent recurring issues
• Design and implement automation to reduce manual support effort and improve operational efficiency
• Collaborate closely with engineering, product, QA, and infrastructure teams to resolve issues and improve system resilience
• Support testing and validation activities, including regression testing and release verification
• Contribute to runbooks, operational documentation, and knowledge base articles
• Act as a subject matter expert for supported applications and healthcare workflows

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
 

Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care’s most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together.

We are seeking a Senior Support Engineer to support the MRM suite of healthcare applications, including CPC, CRP, Digital, and CIM. This role is critical to ensuring high availability, stability, and performance of mission critical systems used by both internal teams and external customers.

This is a hands-on, high ownership role that requires deep technical troubleshooting skills, strong operational discipline, and domain expertise in healthcare, with a focus on retrospective risk workflows. The role includes on call responsibilities and may require off hours and weekend support.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Provide Level 2 / Level 3 production support for MRM suite applications (CPC, CRP, Digital, CIM)
• Troubleshoot and resolve complex application, data, and integration issues for internal and external customers
• Monitor application health using dashboards, logs, and alerts to ensure high availability and reliability
• Respond to incidents, participate in on call rotations, and support production issues during off hours and weekends as required
• Perform root cause analysis (RCA) and drive long term fixes to prevent recurring issues
• Design and implement automation to reduce manual support effort and improve operational efficiency
• Collaborate closely with engineering, product, QA, and infrastructure teams to resolve issues and improve system resilience
• Support testing and validation activities, including regression testing and release verification
• Contribute to runbooks, operational documentation, and knowledge base articles
• Act as a subject matter expert for supported applications and healthcare workflows

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.