Scrum Lead

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Enable Agile Ways of Working:
  • Ensure Agile frameworks, methods, and practices (Scrum, SAFe, modern product development techniques) are understood and followed across the team
  • Promote adherence to Agile values and principles and ensure the team embraces a continuous‑learning mindset
  • Coach teams and stakeholders on Agile theory, roles, artifacts, and ceremonies to uplift overall delivery maturity
• Facilitate Scrum Ceremonies & Team Flow
  • Plan, lead, and continuously improve Scrum ceremonies including Sprint Planning, Backlog Refinement, Daily Scrum, Sprint Review, and Retrospectives
  • Keep the team focused on Sprint goals and ensure smooth execution and flow of work throughout the iteration
  • Use team metrics such as burn‑up/down charts, throughput, and quality indicators to support transparency and improvement
• Remove Impediments & Improve Productivity
  • Identify and eliminate blockers that hinder delivery – whether technical, process, or organizational
  • Shield the team from unnecessary interruptions and guide stakeholders toward productive engagement
  • Enable long‑term stability by reducing dependencies and helping the team develop sustainable delivery practices
• Foster High‑Performing, Self‑Managing Teams
  • Build a collaborative, empowered, and psychologically safe team environment
  • Guide teams toward self‑organization, accountability, and continuous improvement
  • Model servant‑leadership behaviors that reinforce trust, openness, courage, and respect
• Support the Product Owner & Backlog Quality
  • Partner with the Product Owner to ensure effective backlog management
  • Coach teams to create clear, concise, and testable user stories and acceptance criteria
  • Encourage empirical planning and data‑driven decision‑making for predictable delivery
• Drive Continuous Improvement & Organizational Agility
  • Encourage experimentation, learning, and improvement in team practices and delivery outcomes
  • Facilitate workshops, improvement sessions, and coaching interactions to enhance Agile capability
  • Contribute to the broader Agile transformation by standardizing practices and uplifting Agile maturity across teams
• Leverage Modern Tools & AI for Agility
  • Use modern tools to automate routine tasks such as story generation, backlog grooming, and meeting facilitation
  • Leverage AI‑driven insights to monitor team performance, identify issues proactively, and optimize ways of working
  • Promote adoption of productivity‑enhancing tools within the team to reduce administrative overhead
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Graduation is a must
• 6+ years of experience in Scrum Master, Agile Delivery Lead, or Agile Coach supporting cross‑functional teams
• Scrum Master certification (CSM, PSM, SAFe‑SM, etc.)
• Experience driving Agile transformation, standardizing Agile practices, or mentoring other Scrum Masters
• Familiarity with AI‑enabled agile tooling (e.g., Copilot, Rally integrations, story automation tools)
• Experience with scaled Agile environments or multi‑team delivery models

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.