Lead Site Reliability Engr

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The SRE/DevOps Lead will operate at the intersection of development and operations, ensuring our systems meet stringent production SLAs while empowering development teams to ship code faster and safer.

Ensuring System Reliability & Scalability: Drive initiatives to enhance the availability, performance, and scalability of production environments. Establish Service Level Objectives (SLOs) and Service Level Indicators (SLIs) and ensure adherence through proactive engineering.

Primary Responsibilities:

• Toil Reduction Through Automation: Champion the philosophy of ‘automation first’
• Design and implement robust automation solutions to eliminate manual, repetitive operational tasks (toil), allowing engineers to focus on strategic projects
• Enhancing Observability & Monitoring: Implement and manage comprehensive monitoring, logging, and alerting systems to provide deep visibility into application performance and infrastructure health
• Develop dashboards and tools that enable rapid detection and resolution of incidents
• Enabling DevOps Practices: Act as a catalyst for DevOps culture and practices across development teams
• Provide the tools, infrastructure, and guardrails necessary to accelerate the software delivery lifecycle securely and reliabl
• Automating Operational Workflows: Lead the design and implementation of automated operational workflows for existing services and new service onboarding. This includes provisioning, deployment, scaling, and self-healing capabilities
• Incident Management & Post-mortems: Oversee incident response management, lead root cause analyses (post-mortems), and ensure action items are completed to prevent recurrence, fostering a culture of continuous learning

• Infrastructure Management: Manage and optimize cloud infrastructure costs and efficiency using Infrastructure as Code (IaC) principles

   

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Undergraduate degree or equivalent experience
• 10+ years of experience in SRE, DevOps, Software Engineering, or a related operational capacity within a high-traffic production environment
• Operational Leadership: Extensive experience in managing critical production systems, incident response, and leading post-mortem processes
• Cloud Scale Experience: Proven experience managing infrastructure and applications within a major public cloud environment (AWS, Azure, or GCP) at scale
• The ideal candidate is a seasoned engineer with a deep understanding of distributed systems, cloud computing, and a proven track record of implementing mature SRE and DevOps practices at scale
• Automation Focus: Proven solid track record of automating complex, manual operational processes and improving engineering efficiency
• Technical Skills & Tech Stack Knowledge:
  • Observability Stack: Hands-on experience implementing and managing monitoring and logging stacks (e.g., Prometheus, Grafana, ELK stack/Elasticsearch, Datadog, Splunk)
  • IaC & Configuration Management: Solid experience with Infrastructure as Code tools such as Terraform or CloudFormation, and configuration management tools (Ansible, Chef, or Puppet)
  • Programming/Scripting: Proficiency in programming languages (e.g., Python, Go, Ruby, or Java/C#) used for automation, tooling development, and services management
  • Cloud Technologies: Proven expertise in cloud platforms (e.g., AWS services such as EC2, S3, RDS, Lambda, EKS/ECS)
  • Containerization & Orchestration: Proven mandatory expertise in Docker and Kubernetes for container orchestration and management.
  • CI/CD & Version Control: Proven rxpertise in building and maintaining robust CI/CD pipelines (e.g., GHA, Jenkins, GitLab CI, Azure DevOps) and strong Git practices

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.