CORE Manager

Explore opportunities with Home Office, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.

As the CORE Manager, you will oversee the home health referral process by managing a team that supports all administrative and operational activities to ensure complete, timely, and accurate referrals are processed and transitioned to the agency for evaluation and care. This role involves meeting standard KPIs, collaborating with other departments for continuous improvement, and acting as a liaison between the business development team and the clinical/operational team.

Primary Responsibilities:

• Ensures the CORE team is adequately staffed according to the staffing model
• Responsible for selecting team members, orientation and training, and timely evaluations
• Oversees day-to-day workflow and sets priorities for staff
• Works with leadership to develop training materials and ensure updates as needed
• Monitors referrals to the agency and reviews routine reports to ensure goals are met, escalating issues where appropriate
• Develops subject matter expertise in multiple technology systems ( Forcura, Homecare Homebase, and others) and makes recommendations for system/process enhancements
• Serves as a liaison between business development/referral sources and the agency to support timely, complete, and accurate referrals, positioning those referrals for timely decision-making and admissions
• Understands and supports admission criteria, both clinical and socio-economic, to facilitate timely decision-making and admissions

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Proficient in Microsoft Office applications (Word, Excel, etc.)  
• Demonstrated ability to manage a team and keep team accountable to specified goals and metrics
• Demonstrated critical thinking and problem-solving abilities
• Demonstrated ability to develop training materials and oversee team workflow

Preferred Qualifications:

• Bachelor’s Degree in a healthcare field
• 2+ years of managerial experience
• Experience in home health or a similar healthcare setting and familiarity with referral processes
• Clinical background (e.g., RN, PT, OT, ST)  
• Proven excellent interpersonal, written, and oral communication skills
• Proven solid customer relations skills and ability to work in a team

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $49,700 to $88,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.