Senior Business Systems Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Maintain application servers, troubleshoot issues, maintain documentation, coordinate with Optum IT security
• Perform security and server patches, system upgrades, implement and maintain alert systems
• Build and maintain professional working relationships with technical staff from multiple internal and external customers
• Provide dedicated premium level technical support of the CES application servers
• Develop SQL queries and scripts for troubleshooting purposes and to provide resolutions to technical issues
• Create technical documentation and product alerts for known issues that contain detailed issue descriptions, resolutions, and workarounds
• Act as advocate for clients as you liaison with Optum security and environment administrators
• Collaborate with technical Implementation and AMS support teams

• Develop, document, and maintain best practices for managing servers

   

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Graduate degree or equivalent experience
• 2+ years of experience maintaining Windows servers
• 2+ years of experience in Systems Analysis, systems support, or IT Development
• Production Software Support experience
• Proficiency with MS Word, Excel, PowerPoint
• Proven excellent analytical and problem solving skills

Preferred Qualifications:

• UnitedHealth Group work experience
• Familiarity or experience working with the CES (Claims Edit System) software
• Proven ability to work in a fast paced environment managing multiple projects at once

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.