Product Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Manage Agile Teams: Lead one or two agile teams, ensuring effective execution of Scrum events, sprint planning, and PI planning to deliver roadmap commitments on time
• Feature Ownership: Take full accountability for the delivery of assigned features in alignment with roadmap priorities and timelines
• End-to-End Lifecycle Management: Own the complete lifecycle of assigned product features-from ideation and design through development, testing, and release
• Requirement Gathering & Validation: Collect, analyze, and document product requirements based on stakeholder inputs. Validate designs and solutions with stakeholders to ensure alignment. Maintain Zero Distance from End Users by designing features that directly address user needs and pain points
• User-Centric Design: Collaborate with design teams to create intuitive, simple, and user-friendly wireframes that enhance usability and efficiency
• Story Writing: Develop clear and detailed user stories in Gherkin format, including well-defined acceptance criteria to guide development
• Stakeholder Collaboration: Partner closely with operations and cross-functional teams to ensure transparency and timely updates. Facilitate weekly stakeholder meetings and provide regular progress reports on feature development
• Testing & UAT: Work with QA teams to manage defect resolution and oversee User Acceptance Testing for smooth releases
• Release Management: Prepare comprehensive release notes and feature documentation that are clear, actionable, and easy to understand
• Training & Adoption: Create user guides, in-app tutorials, and conduct training sessions to drive adoption and ensure successful rollout of new features
• Continuous Improvement: Champion best practices and process improvements within agile teams to enhance delivery efficiency and product quality
• Support Handling: Respond promptly to queries raised by the Support team and ensure timely resolution of issues
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Education & Experience:
  • Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or Business Administration
  • 3+ years of experience in business analysis, or product management within a technology-driven environment
  • Hands-on experience working in Agile/Scrum frameworks, including managing or supporting agile teams
  • Exposure to US healthcare technology, risk adjustment, or coding platforms is a solid advantage
• Technical Skills
• Solid understanding of product lifecycle management and agile methodologies
• Proficiency in writing user stories, epics, and acceptance criteria (Gherkin format preferred)
• Familiarity with JIRA, Confluence, or similar agile project management tools.
  Basic knowledge of UI/UX principles and ability to collaborate on wireframes
• Understanding of data-driven decision-making and ability to interpret analytics

Preferred Qualifications:

• Certification in Agile (CSPO, SAFe PO/PM) or similar frameworks.
• Experience with AI-driven products or automation workflows
• Knowledge of risk adjustment coding and compliance requirements
• Comfortable working in a global delivery model with onshore/offshore collaboration.

Core Competencies

• Analytical Thinking: Ability to evaluate business processes, identify gaps, and translate them into actionable product requirements
• User-Centric Mindset: Commitment to designing solutions that solve real user problems and enhance usability
• Communication Skills: Excellent verbal and written communication for stakeholder engagement, release notes, and training materials
• Collaboration: Solid ability to work with cross-functional teams including engineering, design, operations, and support
• Problem-Solving: Proactive approach to resolving issues and driving continuous improvement
• Leadership: Capable of guiding agile teams and influencing without direct authority.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.