Senior Quality Consultant

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Lead and own the overall quality engineering strategy for Salesforce implementations, ensuring high quality across Salesforce Service Cloud and platform solutions
• Define, implement, and govern QA standards, processes, and best practices across Salesforce programs and releases
• Drive and oversee the test automation strategy using AccelQ, including framework design, automation standards, reusable components, and regression coverage
• Lead the design, development, execution, and maintenance of AccelQ automated test suites for Salesforce Lightning applications
• Validate Agentforce autonomous agents, Agentforce Builder flows, Agent Script logic, Intelligent Context, and Agentforce Voice interactions
• Test AI/LLM driven Knowledge Search for accuracy, grounding, and relevance across various user personas
• Execute testing for Salesforce integrations with Qualtrics (surveys, CX data), AWS Connect (CTI, IVR, transcripts), and ECP (mass email templates, personalization, delivery)
• Ensure comprehensive end‑to‑end testing of Salesforce Service Cloud functionality, including Case Management, Omni‑Channel, CTI, Entitlements, Knowledge, Email‑to‑Case, Macros, and Live Chat
• Provide quality oversight for custom Salesforce components, including custom objects, Lightning components, flows, Apex triggers, and integrations
• Partner with Salesforce Admins and Developers to validate configurations such as objects, fields, page layouts, record types, validation rules, flows, approval processes, profiles, roles, and permission sets
• Integrate AccelQ automation suites into CI/CD pipelines to enable continuous testing and quality gates
• Lead test planning, estimation, execution, and reporting across Dev, QA, UAT, and Production environments
• Act as the primary point of contact for quality status, risk assessment, and release readiness for Salesforce releases
• Manage, mentor, and technically guide QA and automation engineers, including code reviews, best practice enforcement, and skill development
• Oversee defect management and triage processes, ensuring clear documentation, prioritization, root‑cause analysis, and resolution
• Collaborate with Product Owners, Business Analysts, Architects, and DevOps teams in Agile/Scrum delivery environments
• Establish and track quality metrics and KPIs, including automation coverage, defect leakage, test execution status, and release quality trends
• Continuously evaluate Salesforce releases, AccelQ platform enhancements, and emerging QA practices to drive continuous improvement
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent professional experience
• 8+ years of experience in software quality engineering, with 2-3+ years in a Quality Engineering Lead or Senior QA Lead role
• Experience in AccelQ automation along with good hands on in using Github CoPilot, M365 CoPilot
• Experience validating Salesforce Lightning applications, customizations, and integrations
• Proven experience leading functional, integration, regression, UAT, and release validation testing
• Experience integrating automated tests into CI/CD pipelines to support continuous testing
• Experience using defect management and test management tools (eg, Jira, Azure DevOps)
• Solid hands‑on expertise in test automation using AccelQ, including strategy definition and scalable test suite design
• Extensive Salesforce platform knowledge, with deep experience in Salesforce Service Cloud end‑to‑end functionality
• Solid understanding of Salesforce architecture, including data model, security model, and configuration best practices
• Solid working knowledge of Agile/Scrum methodologies and quality leadership within Agile teams
• Proven excellent leadership, stakeholder communication, analytical, and problem‑solving skills

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.