Software Implementation Specialist (Cardiology) – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

Positions in this function perform software patch installations for our Enterprise Imaging Cardiology customers that will introduce new features and improvements to the software. This includes all the required system configuration and quality checks to ensure the software is functioning at its best. Provide a technical point of contact for project teams to troubleshoot and resolve issues, keep timelines on track, assist with scheduling events, and achieve the highest customer satisfaction.  Update cases and work orders regularly and contribute to knowledge sharing enabling efficiency gains across the team. This position requires some after-hours and weekend work.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities: 

• Perform software patch installations on customer systems according to Change Healthcare processes
• Perform system configuration and quality checks for Enterprise Imaging products
• Perform troubleshooting, root cause analysis, corrective actions, document actions, and implement preventative measures
• Provide a primary technical point of contact to assigned project teams, keeping milestones on track, and providing technical guidance during project delivery
• Help coordinate the scheduling of software patching events with project teams to achieve the best throughput and meet timelines
• Update cases and work orders for accurate record keeping of patch installations 
• Contribute to knowledge-sharing and enable better efficiency across the team    

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications: 

• Bachelor’s degree in computer science, equivalent Diploma OR 2 + years in the IT field working with Enterprise-class Information Systems, Windows Servers, Active Directory, and Networking
• Willing and able to work outside of normal working hours and/or weekends – up to 2-3 times a week – as per customer scheduling requirements

Preferred Qualifications: 

• MCSA certification (or equivalent covering Windows Server and Active Directory administration)
• CCNA certification (or equivalent covering Networking, NAT, VLAN, and Load Balancing)
• CompTIA Security+ (Change Healthcare sponsors certification)
• Experience in Healthcare IT and PACS 
• US Government system access clearance and background checks (Change Healthcare provides guidance to achieve clearance)
• Experience with windows Server and Active Directory administration
• Experience with Networking (NAT, VLAN, Load Balancing)
• Experience with Enterprise-class Information Systems
• Experience with SQL Database
• Experience with Customer Service

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy 

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, or Washington, D.C.  Residents Only: The salary range for this role is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.   

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.