Senior Account Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Managing multinational client relationships, driving sales, and maximizing client retention. Primary goal is to meet financial targets while delivering top-tier service to clients.

Primary Responsibilities:

• Client Management:
  • Cultivate strong relationships with multinational clients
  • Tailor EAP solutions to meet client needs
  • Be the main point of contact for client inquiries
• Sales and Revenue:
  • Upsell EAP services to existing clients
  • Acquire new multinational clients
  • Exceed financial targets through sales and retention
• Client Retention:
  • Address client issues proactively
  • Collaborate with teams for exceptional service
  • Monitor client satisfaction and make improvements
• EAP Expertise:
  • Stay updated on industry trends
  • Provide expert guidance to clients
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Sales and account management experience
• Solid EAP and employee well-being background
• Solid multinational client management
• Proven excellent interpersonal and communication skills
• Proven goal-oriented, history of meeting targets

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

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