Enrollment Client Liaison – Remote Nationwide

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.  

The Enrollment Client Liaison is responsible for first-level response and resolution or triage of escalated issues with external and internal customers. This role will enhance the overall delivery of benefits and services by providing on-site dedicated support and guidance to a large or complex client. The Account Manager builds relationships with employer/group clients (not individual members) and serves as the primary point of contact for operational service delivery by representing the client internally, completing projects and reporting, and coordinating with other functions to meet service delivery expectations and address ongoing service needs.  This role will require the flexibility to travel as needed to various client sites for support, training and mentorship.

Schedule standard business hours Monday-Friday in central time zone

Travel 0-25%

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities:

• Liaison between client, business partners, and Medicare and Retirement Group Retiree Operations
• Drives innovative thoughts and ideas to meet CMS Regulations, solving complex problems and developing innovative solutions
• Change Agent for new business processes
• Analyze, review, forecast, and trend complex data
• Present analysis and interpretation for operational and business review and planning
• Support short and long term operational / strategic business activities through analysis
• Develop recommended business solutions through research and analysis of data and business process and implement when appropriate
• Identifies gaps and provides solutions
• Reviews and provides constructive feedback on the work of others
• Positive role model for the organization representing UHC at meetings and at client sites
• Supports, embraces, and promotes the United corporate culture
• Serves as a key resource on complex and / or critical issues
• Support functional or segment teams or projects
• Can adapt and react professionally as the point of escalation

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of experience with enrollment and eligibility processes, billing and CMS regulations
• 2+ years of experience gathering requirements from the client / business and documenting results
• 2+ years of experience with process improvement, workflow, benchmarking and / or evaluation of business processes
• Intermediate level of proficiency with Excel, Access and PowerPoint
• Intermediate level of proficiency with presentation and meeting facilitation
• Ability to travel to client sites and for business needs. Total travel for year up to 25 percent

Preferred Qualifications:

• Bachelor’s Degree
• Medicare and Medicare Advantage Plans knowledge and work experience

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Washington, or Washington D.C Residents Only: The salary range for California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Washington, or Washington D.C residents is $70,200 to $137,800 per year. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

 

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