Installation Specialist – Remote in San Antonio, TX

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The provider Installation Specialist will support the contracting team through contract processing, analysis, maintenance and data management required for contract execution and system loading. This consists of processing all new contracts within 48hrs, manage over 80k provider records to include amendments, physician adds/terms, demographic adds/terms, panel changes within 48hrs. Responds to help desk inquires from our contracted providers/internal departments within a 48hrs. An average of 5000 provider updates a month are required to maintain the volume of work.

This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 6:00am – 9:00pm, Monday – Friday. It may be necessary, given the business need, to work occasional overtime.

We offer 3 weeks of on-the-job training. The hours during training will be an 8-hour shift between 8:00am to 5:00pm, Monday – Friday.

If you are located within commutable distance of our office location at 19500 IH 10 W, San Antonio, TX, you will have the flexibility to work remotely* as you take on some tough challenges.

 

Primary Responsibilities:

• Perform generation of plan documents, including but not limited to, Summary Plan Descriptions (SPD), amendments, and Summary of Benefits & Coverage (SBC)
• Use supporting documents (work orders, installation documents) to ensure our system is coded correctly and plan documents that are generated are accurate
• Adhere to departmental guidelines and processes put in place for these tasks
• Become familiar with current policies and procedures and other reference material
• Provide feedback and explanation in a positive and professional manner
• Work in a team environment while demonstrating individual accountability
• Perform other duties as assigned

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR Older
• 1+ years of experience in a doctor’s office (examples – clerk, receptionist, admin assistant, patient registration)
• Proficiency with computer and Windows PC applications
• Knowledge of and experience using Microsoft Excel
• Ability to work any of our 8-hour shift schedules during our normal business hours of 6:00am – 9:00pm, Monday – Friday. It may be necessary, given the business need, to work occasional overtime

 

Preferred Qualifications:

• Knowledge/experience of medical and/or dental products

 

Telecommuting Requirements: 

• Reside within 19500 IH 10 W, San Antonio, TX
• Ability to keep all company sensitive documents secure (if applicable) 
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

 

Soft Skills:

• Strong communication skills
• Demonstrate effective time management skills to effectively plan, organize, set priorities, meet deadlines and handle multiple work assignments
• Excellent interpersonal skills
• Strong organizational skills with the ability to prioritize caseload based on business needs as well as ability and willingness to accept and work in a new and changing environment

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

 

#RPO