Senior Manager, Technical Product Management

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

Designs, develops, and manages activities for a specific product or group of products from product definition and planning through production, release, and end of life. Responsible for the full product lifecycle management, with a technical focus, including strategy, design, development, management, and end of life of new, existing or acquisition products. Leverage market insights to understand market/customer needs as well as emerging technology developments and trends to identify new opportunities or make adjustments to current product offerings. Balances deep subject matter expertise in the product, business use cases and solid technical aptitude. Accountable for delivering product performance against expectations and updates changes to a product portfolio to improve competitive position, and optimal product performance to meet customer and market needs. Accountable to and/or own the P&L. Responsible for cross-functional stakeholder management to include but not limited to design, engineering, scrum teams, business leaders, etc., functioning as technical expert with a fluency in development concepts and modern development practices. Positions in this function may require a background or degree in computer science or engineering.

Primary Responsibilities:

• Provides leadership to and is accountable for the performance of managers and/or senior level professional staff
• Impact of work is most often at the operational or local business unit or market level
• Collaborate with our product, XD & other teams in UHC USA & build and own the roadmap of features for UHC
• Must have worked directly with XD team members to drive rich experiential designs for digital products
• Ability and interest in data/analytics; both user behavior/engagement with the product and reliability/reporting of the tech enabling the product
• Navigate and influence multiple cross-functional teams in a complex, matrix work environment
• Develop scope and define backlog items (epic/features/user stories) that guide the Agile software development team
• Draft key objectives and results, metric, business value and apply the data for the product to make business decisions
• Possess a fundamental understanding of end-to-end customer experience integration and dependencies
• Asses value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with a maximum value that are aligned with product strategy
• Develop and maintain an appropriately prioritized backlog of user stories for implementation
• Act as an ambassador for the product internally and externally and as the primary contact for queries related to the product
• Develop appropriately detailed specifications for the product features so they are clearly understood by the development teams
• Stay on top of all meaningful health care and consumer technology trends, competitors, and market offerings
• Manage cross-segment API driven projects and initiatives that require problem solving, relationship building, influencing and analyzing via agile methodology
• Influence innovation across teams to ensure aligned; cohesive progress across technology & service operations
• Identify capabilities required to solve complex data-centric problems; prioritize problems and develop a road map that offers alternate methods of solving the problem
• Think strategically, and creatively, about how initiatives should work to solve large applications – translating a vision to processes and requirements
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor’s degree in engineering and 6+ years of product management, Product development or Consulting experience (consulting between the business and a technical team, serving as a liaison) with a focus on consumer-facing products (D2C, B2C or B2B2C)
• 5+ years of Experience breaking down requirements into Feature Level requirements and User Stories in an Agile environment. Could have worked as an architect/ software engineer
• Experience successfully driving end-to-end delivery of data and intelligence solutions, including a wide variety of mechanisms, e.g. dashboards, APIs, real time alerts, etc. Experience in both front end and back end work
• Proven established background in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, understanding of Agile principles
• Background with Agile, Scrum, and other software development methodologies
• Proven comfortable using tools such as Rally, AHA,Adobe, Tableau and identify meaningful insights
• Proven track record of delivering data driven & complex solutions with a customer-first mindset

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.