Data Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together

Primary Responsibilities:

• • Major Responsibilities

    • Maintain a strategic relationship with business partners, tech teams and manage and keep track of all assigned tasks.
    • Communicate effectively with internal and external point of contacts and accountable for the scope of their work.
    • Provide high level demos of the tool as needed and discuss enhancements included in releases.
    • Business Analyst should be able to assign ticket to appropriate resource depending on type of issue
    • This individual will use their knowledge of the customer, data and  platforms to provide the root cause analysis on the issues that submitted by the end users.
    • Assess and interpret needs and requirements of our partners.
    • Extract and manipulate data by performing database queries that support marketing efforts
    • Provide actionable insight by giving explanation and progress of the projects and roadblocks with stakeholders

Required Qualifications:

• A Bachelor’s degree in related field or equivalent work experience
• At least 2 to 7 years’ experience in root cause analysis and assigning and managing the ServiceNow/Jira issue tickets.
• working knowledge of using SQL to query data in relational databases
• Strong presentation skills and solid understanding of the technology being supported.
• Ability to manage multiple projects while meeting deadlines
• A background in the healthcare industry is preferred
• Knowledge on Tableau/PowerBi and preferred.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.